Peter Banko, F.A.C.H.E.
President and Chief Executive Officer
St. Vincent Health System, Little Rock, AR
Mr. Banko leads St. Vincent Health System, based in Little Rock, Arkansas, which has three campuses—tertiary, suburban, and rural/critical access—and is developing an ambulatory/outpatient campus. The system also includes a joint venture rehabilitation hospital with HealthSouth, joint venture surgical/procedure centers with physicians, and an employed medical group with both primary care and specialty physicians. Before joining St. Vincent in March 2007, Mr. Banko served as Chief Operating Officer at CHRISTUS Spohn Health System in Corpus Christi, Texas, where he was responsible for two hospital campuses, residency and teaching programs, a comprehensive community-based cancer center, and a regional physician and outpatient care network. He previously served as Senior Vice President for PhyAmerica Physician Group in Durham, North Carolina, and in several leadership roles in operations and strategy at Saint Clare's Health Services in New Jersey. Mr. Banko is a Fellow in the American College of Healthcare Executives, and serves in the American Hospital Association/Health Forum's Creating Healthier Communities Program and the American College of Healthcare Executives' Senior Executive Institute. He earned a Bachelor of Business Administration degree at the University of Notre Dame, and a Master of Health Administration degree at Cornell University.
Senior Vice President and Chief Human Resource Officer
North Shore-Long Island Jewish Health System, Great Neck, New York
With more than 18 years of experience developing and executing strategies that enhance cultural and organizational change, Mr. Cabral has spent the past seven years driving North Shore-Long Island Jewish Health System's business objectives, vision, and values forward in all aspects of talent management and human resources operations to achieve the organization's goals. Mr. Cabral has held key human resources leadership roles at NewYork-Presbyterian Hospital in New York City and Children's Hospital in Boston, Massachusetts, and has been cited by Time Magazine, Business Week, The Wall Street Journal, New York Times, Forbes and other publications for his expertise in human resources best practices. He recently accepted, on behalf of North Shore-Long Island Jewish Health System, the Taleo Customer Innovation Award for creating a strategic, efficient talent management process that has helped the organization achieve its operational financial goals. He holds a Master of Science degree in Quality Systems Management and has served as an adjunct professor in human resources management at the University of Massachusetts. He also served as a Baldrige Examiner and serves as a trustee for the fourth largest Taft-Hartley pension plan in the country.
Steven I. Goldstein
Strong Memorial and Highland Hospitals, Rochester, New York
Mr. Goldstein is Vice President of University of Rochester Medical Center (URMC), President of Strong Memorial Hospital and Highland Hospital in Rochester, and President for Long Term Care at University of Rochester Medical Center. Before assuming his position at Strong Memorial and Highland Hospitals, Mr. Goldstein served in administrative positions at Rochester General Hospital; The Children's Medical Center in Dayton, Ohio; and the University of Nebraska Hospitals and Clinics and the Nebraska Psychiatric Institute in Omaha, Nebraska. He has also served as assistant clinical professor in the Department of Community Medicine at Wright State University School of Medicine. He is a member of the Board of Trustees of the American Hospital Association (AHA) and the chair of AHA Regional Policy Board 2. He is a past Chairman of the Board of Trustees of HANYS. He has served on numerous boards of directors and committees including Highland Hospital of Rochester, URMC, Strong Partners Health System, Visiting Nurse Service of Rochester and Monroe County, and Rochester Regional Healthcare Association. He also holds a joint appointment as Professor in Community and Preventive Medicine for the University of Rochester School of Medicine and Dentistry. Mr. Goldstein is a Diplomate of the American College of Healthcare Executives and received his Master's degree from the St. Louis University Graduate School of Hospital and healthcare Administration, and his Bachelor's degree from Utica College of Syracuse University.
Sachin Gupta, Ph.D.
Associate Dean of Academic Affairs
Henrietta Johnson Louis Professor of Management
Professor of Marketing
The Johnson School, Cornell University
Professor Gupta's research and teaching focus on new models of marketing research that help firms gather and analyze marketplace data to make better marketing decisions with respect to segmentation, targeting, and positioning. Dr. Gupta's other major research interest is in the application of game theory to understand competitive pricing and sales promotion behavior. His published work appears in leading journals, and he is on the editorial boards of the Journal of Marketing Research, Marketing Science, and Quantitative Marketing and Economics. In 2004, he received the Paul Green award from the American Marketing Association for his paper in the Journal of Marketing Research. The award is given for the paper that demonstrates the most potential to contribute significantly to the practice of marketing research. At The Johnson School, Dr. Gupta teaches Data Driven Marketing and Strategy and Tactics of Pricing, popular marketing elective courses. In 2007, the graduating Master of Business Administration class of The Johnson School selected him to receive the Apple Award for excellence in teaching. He previously taught at the Kellogg School of Management, Northwestern University, where he received the Sidney Levy Award for Excellence in Teaching in 1995.
Chief Executive Officer
Prezio Health, Madison Heights, MI
Mr. Hanover leads Prezio Health, which works with healthcare organizations to improve perioperative performance Before joining Prezio Health, Mr. Hanover led Northeast Health System, a diversified hospital and health services organization serving the North Shore communities of eastern Massachusetts. Previously, Mr. Hanover held chief executive positions with the Health Alliance of Greater Cincinnati in Cincinnati, Ohio; and Main Line Health System in Bryn Mawr, Pennsylvania. Additionally, Mr. Hanover held senior level executive positions with Legacy Health System in Portland, Oregon; the Hospital of the University of Pennsylvania; and the Hospital Association of Pennsylvania. Mr. Hanover is a member of the American Hospital Association Task Force on Health Reform, the Health Advisory Board of the Simon School of Business at the University of Rochester, and is a member of the Board of Directors of Skylight Health Systems, Inc. in San Diego, California. He has chaired the Ohio Hospital Association's Committee on Advocacy and Policy and the Greater Cincinnati Health and Hospitals' Council. Mr. Hanover completed his undergraduate degree in political science at the University of Massachusetts in Amherst and received his Master's degree in Public Administration from The Johnson School of Management at Cornell University.
Vice President, Economics, Finance, and Information
Healthcare Association of New York State
Mr. Harwell is responsible for the analysis of legislative and administrative changes related to the Medicare and Medicaid payment systems. He directs research on proposed statutory and regulatory changes and oversees the development of summaries and models to estimate financial impacts on New York providers. Before joining HANYS, he worked as a healthcare consultant and has extensive experience with the Medicaid rates and Medicare payment systems. Mr. Harwell graduated from the University of Oklahoma and received his Master of Science degree from Rensselaer Polytechnic Institute.
John Huppertz, Ph.D.
Union Graduate College, Schenectady, New York
Professor Huppertz joined the faculty of Union Graduate College in September 2004 as Associate Professor and Chair of the Master of Business Administration Program in Healthcare Management. Before joining Union Graduate College, Dr. Huppertz was Managing Partner, Marketing and Research Services, at Eric Mower and Associates, where he conducted marketing research and served as a strategic marketing consultant for clients such as Blue Cross Blue Shield, Bristol Myers Squibb, Crouse Health, Cayuga Medical Center, Eastman Kodak, Fisher Price, Guthrie Clinic, Kendal Corporation, Rochester General Hospital, Siemens, and Welch-Allyn. Dr. Huppertz' research papers have appeared in the Journal of Marketing Research, Health Services Research, Journal of Retailing, Journal of Healthcare Management, Journal of Health Administration Education, Health Marketing Quarterly, Personality and Social Psychology Bulletin, Journal of Consumer Marketing, Journal of Service Marketing, and Marketing Research. His research interests focus on customer satisfaction, patient experience, marketing effectiveness, and the impact of social media in healthcare. In 2004, he received the David K. Hardin Award from the American Marketing Association, for the best peer-reviewed article in marketing research. He received his Doctorate in Social Psychology degree from Syracuse University.
Vrinda Kadiyali, Ph.D.
Professor of Marketing and Economics
The Johnson School, Cornell University
Professor Kadiyali's research focuses on firms' competitive strategies. She uses econometric models of game theory to study how firms compete with their rivals and their channel partners. She has been published in leading marketing and economics journals, including Marketing Science, Management Science, Rand Journal of Economics, and Journal of Econometrics. She is also on the editorial board of Marketing Science, Journal of Marketing Research, and Quantitative Marketing and Economics, and has refereed for several journals, including journals of the National Science Foundation and the American Marketing Association. Dr. Kadiyali teaches The Johnson School's Strategy Core. Previously, she taught courses on Internet marketing, channels of distribution, marketing models, and several doctorate level courses. She received her Bachelor of Arts degree from Lady Shri Ram College, New Delhi, India; her Master of Arts degree in Economics from the Delhi School of Economics, Delhi, India; and her Doctorate in Economics from Northwestern University.
Vice President, National Information Products
Ms. Kupferman has more than 30 years of experience in the fields of health economics and healthcare financing. In her current position, Ms. Kupferman oversees the DataGen national information product line. Ms. Kupferman has analyzed and modeled various hospital reimbursement alternatives, conducted extensive research and analysis on hospital marketbasket indexes, and developed a series of reports and analyses on health maintenance organization finances and premiums. Ms. Kupferman is a nationally recognized expert and speaker on hospital financial and quality issues such as value-based purchasing, bundled payments, and the Affordable Care Act. Previously, Ms. Kupferman worked at the New York State Department of Health and the Dormitory Authority of the State of New York. Ms. Kupferman received a Bachelor's degree in Mathematics and a Master of Business Administration degree from the State University of New York at Albany.
Elizabeth A. "Beta" Mannix, Ph.D.
Associate Dean for Executive Education
Ann Whitney Olin Professor of Management;
Professor of Management and Organizations
The Johnson School, Cornell University
Professor Mannix's research and teaching activities cover topics including leading organizational change, power and influence, leadership, diversity, and effective team performance. Dr. Mannix's recent research focuses on the effectiveness of different influence strategies in diverse teams. Before joining the faculty at Cornell, she was a faculty member at Columbia Business School and at the University of Chicago. She was a visiting professor in the Master of Business Administration program at the Sasin Graduate Institute of Business Administration at Chulalongkorn University in Bangkok, Thailand. She is also the winner of two Center for International Business Education grants to compare the types of strategies used by Japanese, Chinese, and U.S. negotiators. Her research has appeared in numerous journals. She is the co-editor of the book series, Research on Managing Groups and Teams, now in its tenth volume. Dr. Mannix was a recent Associate Editor of the Academy of Management Review and serves on the editorial boards of Administrative Science Quarterly and Organization Science. Her consulting and executive education reaches major corporations in the United States, Europe, and Asia on topics such as leadership, organizational change, negotiation, and the effective use of power and influence. She received her Bachelor of Arts degree in Psychology from Roosevelt University, Chicago, Illinois, and her Doctorate in Social and Organizational Psychology from the University of Chicago.
David Nash, M.D., M.B.A
Jefferson School of Population Health, Thomas Jefferson University
Dr. Nash was named the Founding Dean of the Jefferson School of Population Health (JSPH) in 2008, an appointment that capped a 20-year tenure on the faculty of Thomas Jefferson University. He is also the Dr. Raymond C. and Doris N. Grandon Professor of Health Policy. JSPH provides innovative educational programming designed to develop healthcare leaders for the future. Dr. Nash is a board certified internist who is internationally recognized for his work in outcomes management, medical staff development, and quality-of-care improvement. Repeatedly named to Modern Healthcare's list of "Most Powerful Persons in Healthcare," his national activities cover a wide scope. He served as Chair of a National Quality Forum Technical Advisory Panel and is a member of the Board of Directors of The Care Continuum Alliance. He is a principal faculty member for quality of care programming for the American College of Physician Executives. Dr. Nash is a consultant to organizations in both the public and private sectors. Through publications, public appearances, his blog, and an online column on MedPage Today, Dr. Nash reaches more than 100,000 people every month. He has authored more than 100 articles in major journals and has edited 22 books. Dr. Nash received his Bachelor of Arts degree in Economics from Vassar College; his Medical Doctor degree from the University of Rochester School of Medicine and Dentistry and his Master of Business Administration degree in Health Administration from the Wharton School at the University of Pennsylvania.
Sean Nicholson, Ph.D.
Associate Professor, College of Human Ecology
Sloan Program, Cornell University
Sean Nicholson is a professor in the Department of Policy Analysis and Management (PAM) at Cornell University and a Research Associate at the National Bureau of Economic Research. Before joining the PAM Department in 2004, he was a faculty member in the healthcare Systems Department at the Wharton School of the University of Pennsylvania. Dr. Nicholson worked for four years as a management consultant with APM and taught high school for two years before enrolling in graduate school. He received a Bachelor of Arts degree from Dartmouth College in 1986 and a Doctorate in economics from the University of Wisconsin-Madison in 1997.
Jonathan W. Pearce, C.P.A., F.H.F.M.A.
Principal, Singletrack Analytics, LLC
Mr. Pearce is the founding principal of Singletrack Analytics, LLC, a specialty healthcare financial and data analytics company that provides strategic analytics consulting, data integration, business intelligence, and information technology leadership services to healthcare organizations. He has more than 35 years of diverse healthcare financial, strategy, and data analytics consulting experience. He has worked for hospitals, physician groups, integrated delivery systems, health plans, law firms, and other healthcare organizations in financial and data-related strategies and operations. His projects have included developing analytical tools for payment systems such as bundled payments and accountable care organizations, advising clients on healthcare data integration and analytics, implementing data warehouses and analytical tools for managed care organizations, providing consultative support for disease management companies, and advising healthcare organizations on developing their internal analytics capabilities. Before forming Singletrack, he managed the business intelligence practice at a Philadelphia area consulting firm. His articles have been published in publications such as Healthcare Financial Management and Becker's Hospital Review, and he regularly contributes to Accountable Care News. He received a Bachelor of Science degree in Engineering from Lehigh University and a Master of Business Administration degree in Finance from Temple University.
Nancy Pratt, R.N., M.S.N.
Senior Vice President and Chief Quality and Patient Safety Officer
St. Joseph Health, Orange, California
Ms. Pratt has worked in the clinical effectiveness field for more than a decade and is a noted national speaker. Before her current position at St. Joseph Health, Ms. Pratt served for ten years as Senior Vice President, Clinical Effectiveness, at Sharp Healthcare in San Diego. She began her career in the United States Navy in the Nurse Corps, led clinical initiatives at the Medical University of South Carolina and Sentara healthcare, and served as Vice President of Clinical Services at Clinicomp International. She has prior experience as a manager in cardiovascular care and trauma, and has more than 20 years of experience as a critical care nurse in a variety of settings. She was a member of the 2006, 2007, 2008, and 2011 Board of Examiners for the National Malcolm Baldrige Quality Award and led the initiative resulting in Sharp Healthcare's recognition as a recipient of the 2007 National Malcolm Baldrige Quality Award. She received a Bachelor's degree in Nursing from the State University of New York, a Master's Degree in Nursing Administration from San Diego State University, and is an American Society of Quality Certified Six Sigma Black Belt.
President and Chief Executive Officer
Adirondack Medical Center, Lake Placid, NY
Since 1995, Chandler Ralph has served as President and Chief Executive Officer of Adirondack Medical Center, an $80 million healthcare provider serving the Tri-Lakes area of the Adirondacks with two hospital sites, two nursing homes, and four primary care outreach clinics. Ms. Ralph was previously President and Chief Executive Officer of Mercy Hospital in Watertown, New York; Senior Manager at Ernst and Young in New York City and Albany, New York; and Vice President at Columbia Memorial Hospital in Hudson, New York. She served as an American Hospital Association (AHA) Regional Policy Board member, and on HANYS' Board of Trustees, in addition to being active on many of HANYS' committees. She currently serves on the AHA Board of Trustees. Ms. Ralph is the Founding Chair of the Helena Ptochia Foundation, whose mission is to raise capital and operational funds to build and operate a hospital in Ghana, West Africa for women injured in childbirth. She was the recipient of AHA's 2006 Grassroots Champion Award for New York. Ms. Ralph is a graduate of Rensselaer Polytechnic Institute, with a Bachelor of Science degree in biomedical engineering and Master's degrees in business administration and industrial engineering.
Joseph M. Tasse, F.A.C.H.E.
Mr. Tasse has been a leader in acute, emergency, and ambulatory care operations for more than 25 years. He is immediate past President of the Ambulatory Network for St. John Providence Health System in Detroit, Michigan. He served previously as President of the 535-bed St. John Macomb-Oakland Hospital that was formed in 2007 with the merger of two hospitals in Warren and Madison Heights, Michigan. Before that, he served as Chief Administrative Officer of Oakwood Hospital and Medical Center, a 615-bed community teaching hospital located in Dearborn, Michigan, and before that, he was Senior Associate Administrator of Clinical and Professional Services at the 615-bed University of Cincinnati Hospital. He is currently consulting with a physician group that is pursuing the management contract for a new hospital in the Middle East and is serving in a number of educational capacities with professional organizations. Mr. Tasse received his Bachelor's degree in Finance from John Carroll University and his Master's degree in Business Administration from The Johnson School at Cornell University where he simultaneously completed the requirements for a certificate in Hospital and Health Services Administration from the Sloan Program in Health Administration. He completed a management fellowship program at New York University on a grant from the Pew Charitable Trusts in conjunction with the National Association of Public Hospitals.
Mary Therriault, R.N., M.S.N.
Senior Director, Quality and Research Initiatives
Healthcare Association of New York State
Ms. Therriault coordinates HANYS' activities related to the Centers for Medicare and Medicaid Services Hospital Quality Initiative, which includes developing an education plan for members, coordinating regional efforts, and communicating important information that can be used by healthcare facilities to improve performance. She coordinates HANYS' activities related to the New York Patient Occurrence Reporting and Tracking System (NYPORTS), which includes advocacy, member education, and communication. Ms. Therriault represents HANYS' membership at national and state forums and assists in the development of educational tools and information members can use to measure and enhance quality of care. Before coming to HANYS, she spent years as a quality management specialist, critical care nurse, and nurse instructor at St. Peters Health Partners in Albany. She received a Bachelor of Science degree in Nursing and a Master of Science in Nursing Education from Excelsior College of New York.
Rohit Verma, Ph.D.
Associate Professor of Service Operations Management
School of Hotel Administration, Cornell University
In addition to his professorship at the Cornell School of Hotel Administration, Rohit Verma also serves as the Executive Director for the Center for Hospitality Research. Before joining Cornell's faculty, he was the George Eccles Professor of Management, David Eccles School of Business at the University of Utah. Dr. Verma has also taught graduate-level business administration and executive development classes at universities around the world including DePaul University, Chicago; University of Sydney, Australia; Norwegian School of Logistics, Norway; Helsinki School of Economics, Finland; and Indian School of Business, India. His research interests include new product/service design, quality management and process improvement, and operations/marketing interrelated issues. He has been published in numerous business journals, including Journal of Product Innovation Management, Journal of Service Research, and MIT Sloan Management Review. His research has been supported by numerous well-respected organizations around the world, such as Fairmont, Raffles, and Swissôtel (Singapore); Hammerson and NCR Knowledge Lab (UK); Citycon (Finland); Siemens and Fraport (Germany); Wiener Konzerthaus (Austria); and, in the United States, American Express, Calvin Klein, CSFB, eBay, First Chicago, General Growth Properties, HSMAI, Neiman Marcus, and the U.S. Forest Service. He received a Master's in Business Administration degree, with a specialization in health systems management, from Union College in Schenectady. He received his Doctorate degree from the University of Utah.
Healthcare Association of New York State
Dennis Whalen became President of HANYS in June 2013, after serving for four years as Executive Vice President and Chief Operating Officer, playing a key role in shaping HANYS' overall policies and helping the membership navigate healthcare reform. Before joining HANYS in 2009, Mr. Whalen established a sterling reputation for his knowledge, credibility, and capacity to reconcile conflict and achieve consensus on contentious health policy issues during 35 years of public service to New York State in both Democratic and Republican administrations. Most recently, he served as Director of State Operations, where he was responsible for overseeing the operation of all 78 executive branch agencies, directing the Governor's policymaking staff of deputy secretaries, and advising the Governor on all state operational matters. Prior to this appointment, he served both Governor Eliot Spitzer and Governor David Paterson as Deputy Secretary for Health and Human Services. In this position, he oversaw the operation of 12 state agencies: Health, Mental Health, Mental Retardation and Developmental Disabilities, Alcoholism and Substance Abuse Services, Aging, Temporary and Disability Assistance, Children and Family Services, Medicaid Inspector General, Welfare Inspector General, Veteran's Affairs, Commission on Quality Care, Council on Children and Families. For a decade (1996-2006), he served as the Executive Deputy Commissioner of the Department of Health (DOH). He previously served at DOH as Director of the Office of Health Systems Management, and the Director of the New York State AIDS Institute. Prior to DOH, he served in policymaking positions at the Office of Alcoholism and Substance Abuse Services, including as Deputy Commissioner for Program Services. He began his career in state government in 1974 as a public health educator at DOH. He is a graduate of Marist College and the National Preparedness Leadership Institute at the Kennedy School of Government.