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Online registration for this event is closed.

Please contact learning@hanys.org or call
518-431-7867 if you have questions about the event.

Solutions for Improving HCAHPS Performance Series

February 15, March 15, and April 12, 2011

All programs will be from 10 to 11 a.m.

This program is for HANYS' members only.

Press Ganey will provide a three-part Webconference series focused on improving HCAHPS scores by identifying underlying causes of patient dissatisfaction, areas of improvement, implementation strategies, and best practices for improvement.

The dates for the programs are February 15, March 15, and April 12.

Who should attend

The following professionals are appropriate for this program:

  • Chief Executive Officers
  • Directors of Nursing
  • Directors of Quality
  • Housekeeping, Maintenance, and Admitting Staff

Faculty

Program 1
Deidre Mylod, Ph.D., Vice President Improvement Services

Program 2 and 3
Deborah Paller, M.B.A., R.R.T., Senior Vice President, Strategic Consulting and Education Services

Registration

The registration fee covers one telephone line. Registration must be performed online and paid for by credit card at that time. If you have any questions regarding registration contact Chris Guyon at cguyon@hanys.org or at (518) 431-7834.

For questions regarding the program, please contact Rachel Hajos at rhajos@hanys.org or at (518) 431-7838.

Materials

Login instructions and materials will be provided two days prior to each day's Webconference.

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