Quality Statistics: Using and Communicating Health Care Quality Data

10:00 a.m. - Noon EST

The course will provide the foundation for improved communication regarding hospital quality and patient safety to hospital frontline staff, executive teams, boards of directors, and ultimately, the public.

Quality Statistics: Using and Communicating Health Care Quality Data is a course in statistical analysis techniques, including risk adjustment, designed to help hospital quality management professionals evaluate internal quality data and fully understand external public reports.

Who should attend

• quality improvement professionals

What you will learn

At the conclusion of Days 1 and 2, participants will be able to:

• identify appropriate statistical tools to assist in continuous quality improvement and outcome management;
• interpret control and comparison charts;
• understand the implications of risk adjustment;
• critically evaluate public reports;
• such examples include methodologies used for mortality measures, AHRQ measures, and patient experience of care; and
• access and use publicly available data sources strategically.

At the conclusion of Day 3, participants will:

• understand the importance of maintaining an environment of patient safety;
• gain knowledge of the basic skills necessary to lead the root cause analysis process; and
• develop effective action plans.

Continuing Education

HERF is a registered sponsor of professional continuing education. This program will be submitted to the National Association for Healthcare Quality, for Certified Professional in Healthcare Quality continuing education credit.

Registration Deadline/Cancellation

Registration Deadline is 07/01/2009. Cancellations less a 25% cancellation fee will be accepted until 06/29/2009. Cancellations after that time are not eligible for a refund. Substitutions are always encouraged even at the last minute.