Full-Day HCAHPS Workshop

8:30 a.m. - 3:30 p.m.

Hilton Doubletree Hotel in Tarrytown

Available to HANYS Members

Hospitals are invited to attend a full-day workshop that will assist in implementing new strategies to improve the patient experience and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) performance. The workshop will be led by Carrie Brady, J.D., M.A., a nationally recognized expert in the HCAHPS field.

During the full-day workshop, expert faculty will focus on specific strategies that can be used to improve the patient experience in each HCAHPS category through a combination of presentations and interactive exercises.

HCAHPS curriculum will help organizations achieve new levels of performance on HCAHPS, while creating a better experience for patients, families, and staff. A block of rooms is reserved for this workshop at the Hilton Doubletree Hotel. When calling to make a reservation, please mention “HANYS” to receive the event room rate.

Hospitals that choose to participate are asked to complete a self-assessment HCAHPS to help indentify priority areas on which to focus, and must complete and submit the link for your self- assessment that is due by July 2.

Who should attend

Professionals working in the following areas:

• Chief Executive Officers of Hospitals and Health Systems
• Chief Operating Officers
• Chief Medical Officers
• Chief Nursing Officers
• Quality Management Executives

Continuing Credits

There are no Continuing Education Credits associated with this Webconference.

Registration Deadline/Cancellation

Registration deadline is July 8. If you have questions regarding registration please contact Christopher Guyon at cguyon@hanys.org or at (518) 431-7834.

Materials

Program materials will be provided at the session.