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8:45 a.m.- 3 p.m.

Academy of Medicine
1216 5th Avenue
New York, NY 10029

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High reliability uses behaviors, leadership, and accountability to provide a foundation for systems to achieve high performance and reduce harm. Applying the tools of high reliability can help health care organizations improve patient safety and stay competitive by creating a culture and designing processes that reliably and effectively deliver high quality, safe, and efficient healthcare.

This full-day program will discuss the various dimensions of high reliability and how to apply them in healthcare organizations. By the end of the program, participants will be able to:

• describe the principles of high reliability and how to apply them to healthcare;
• identify and address human factors;
• learn how to develop a Just Culture and how a culture of safety assists organizations in developing high reliability systems and teams; and
• learn how partnerships with patients can foster improved reliability.

AGENDA

8:30-9:00 a.m.	Registration
9:00-9:15 a.m.	Welcome and Introductions Kathy Ciccone, RN, MBA, Executive Director, HANYS Quality Institute Robert Panzer, MD, Chair of HANYS Statewide Steering Committee on Quality Initiatives; Chief Quality Officer, Associate VP, Patient Care Quality & Safety, Georgia & Thomas Gosnell Professor in Quality & Safety, University of Rochester Medical Center
9:15-10:15 a.m.	High Reliability in Healthcare Gary Yates, M.D., President, Sentara Quality Care Network and Healthcare Performance Improvement, LLC, Sentara Healthcare
10:30 a.m.-12:30 p.m.	The Impact of Human and System Factors on High Reliability James (Jeb) E . Buchanan, M.D., family physician, Chief Executive Officer and Designated Institution Official and a past program director at Fort Wayne Medical Education Program.
12:30-1:15 p.m.	Lunch
1:15-1:45 p.m.	The Role and Importance of Patient and Family Centered Care Hala Durrah, Volunteer Co-Chair of the Anne Arundel Medical Center Women and Children's Patient Family Advisory Council & A National Patient Family Centered Care Advocate
1:45-3:15 p.m.	The Just Culture: It's Tie to High Reliability David Marx, J.D., Chief Executive Officer, Outcome Engenuity
3:15-3:30 p.m.	Next Steps Kathy Ciccone, RN, MBA, Executive Director, HANYS Quality Institute Robert Panzer, MD, Chair of HANYS Statewide Steering Committee on Quality Initiatives; Chief Quality Officer, Associate VP, Patient Care Quality & Safety, Georgia & Thomas Gosnell Professor in Quality & Safety, University of Rochester Medical Center

Principles of High Reliability

Gary Yates, M.D., President, Sentara Quality Care Network and Healthcare Performance Improvement, LLC, Sentara Heallthcare, a nationally recognized leader on adapting strategies from high-reliability organizations in other industries to improve patient safety, will discuss how the principles of high reliability apply to healthcare.

The Science of Human Factors

James (Jeb) E. Buchanan, M.D., Chief Executive Officer and Designated Institution Official of the Family Medicine Residency at Fort Wayne Medical Education Program, and Clinical Assistant Professor at Indiana University School of Medicine, is an expert in the science of how human factors relate to systems for clinical care.

Reliable Patient Care

Hala Durrah, a nationally recognized patient and family advocate from Anne Arundel Medical Center, will provide a presentation on how to incorporate the patient perspective into the design of highly reliable systems.

Just Culture

David Marx, J.D. – Chief Executive Officer of Outcome Engenuity and author of Patient Safety and the ‘Just Culture:’ A Primer for Healthcare Executives – will present on the relationship between Just Culture and developing high-reliability systems.

HANYS strongly encourages organizational, clinical, and quality executives to attend this program as it will provideleadership and change management

Lodging:

Courtyard New York Manhattan/ Upper East Side
410 East 92nd Street, New York, NY 10128

To make your reservation online Click Here.

For registration questions please contact: learning@hanys.org.