ECHO Collaborative: OR Smoothing Educational Module
- (7) One-Hour Webinar Sessions - Wednesday, 10:30 a.m. to 11: 30 a.m.
- Tentative Dates: 2/10, 3/10, 4/7, 5/12, 6/9, 9/8, and 10/6
- OR Smoothing Discussion Group
Outline:
Session 1: Patient Flow Improvement Overview
- Understand variability and how it impacts patient flow
- Identify specific patient flow and operational issues affecting HANYS' audience
- Discuss how subsequent webinars will address these issues and provide meaningful take home strategies for member hospitals
Session 2: Fostering Physician Leadership and Collaboration
- Understand the competing interests that can drive physician and hospital mistrust and discord
- Identify strategies that improve the collaboration and relationship between physicians and their hospital colleagues
- Learn how to foster physician leadership and engagement in decision making
Session 3: Implementing an Urgency Classification System
- Evaluate current and commonly used urgency classification systems
- Develop an urgency classification system based on clinical priorities
- Identify data needed for collecting information on urgency class and wait times for urgent/emergent cases
- Understand how the urgency classification system improves the ability to provide appropriate resources
- Understand how queuing theory is applied in order to determine capacity needs for urgent/emergent patients
Session 4: Scheduling in the OR
- Understand how mixing scheduled and unscheduled volumes reduces efficiency
- Identify common scheduling mistakes that lead to daily schedule unreliability
- Discuss how to use data already collected to improve overall OR utilization
Session 5: Smoothing the Flow
- Understand how the elective OR schedule drives the inpatient census
- Identify data needed to determine appropriate destination units
- Learn how to use the scheduling information shared in the previous webinar to smooth the flow of elective volume across the week
- Discuss how to enlist physician support for smoothing
Session 6: Team Development
- Identify how specialty teams provide operational quality and efficiency
- Learn how to involve physician and staff in team implementation and development
- Identify metrics for successful and sustainable teams
Session 7: Flow Teaching Case
- Using ECHO participants
Faculty:
Press Ganey Patient Flow Technology
Christina Dempsey, B.S.N., M.B.A., C.N.O.R. is a registered nurse with over 20 years of experience in perioperative nursing, perioperative and emergency services management, supply chain and materials management, and physician/hospital collaboration. In her role as Senior Vice President of Clinical Operations, she serves as the clinical and operational expert for Patient Flow Press Ganey client implementations. She was previously on the Advisory Board for OR Manager magazine as well as the planning committee for OR Manager conferences, Managing Today's OR Suite and OR Business Manager. She serves as faculty in the Missouri State University Dept. of Nursing. As a certified OR nurse she has been on the frontline of hospital operations with the challenges and opportunities in the very complex environments of perioperative, emergency, critical care, trauma, and select service lines including bariatrics, seniors, burns, neuroscience, and cardiovascular.
Susan L. Madden, M.S., Vice President for Analytics for Patient Flow, Press Ganey, has over twenty years of experience with private, government, and non-profit health care organizations and provides expertise in data analysis, and project and hospital management to the team. Before joining Patient Flow Press Ganey, Ms. Madden was Manager of Clinical Data Policy and Analysis for the Massachusetts division of Health Care Finance and Policy where she was responsible for all hospital clinical databases, ensuring the quality of the data, and overseeing analytic projects for the hospital industry, government, and payers. Ms. Madden has extensive experience as a medical and public health writer, and has written numerous teaching cases for the strategic planning course in the Executive Education program at the Harvard School of Public Health. Ms. Madden has a BA from Harvard University and an MS in Health Policy and Management from the Harvard School of Public Health.
Sponsored by the New York State Assembly
