Thursday, June 20


7 a.m.

Check-in and Breakfast


8:15 – 9:30 a.m.

Keynote Address

From Now to Near to Far in American Healthcare


In all industries, legacy companies facing disruptive competition are struggling to perform well in their existing business model, envision a role in the future business model and take the difficult steps to pivot from the current state to a very different and uncertain future state. This presentation uses a framework developed by Ford CEO Jim Hackett to identify how healthcare organizations can successfully make this pivot.

Learning objectives
  • define the role of “now,” “near” and “far” in a disruptive environment;
  • describe a scenario for the future of healthcare; and
  • identify five requirements for moving from the current to the future healthcare business model.

9:45 – 11:15 a.m.

Breakout sessions

embrace technology

Digital Transformation and Consumerism



This breakout session will focus on plotting a strategy for the overall digital transformation of the consumer experience in healthcare. Recognized Gartner expert Mark Gilbert will set the stage and discuss the current landscape. A panel of provider-based experts will share their experiences and strategies for the future.

Learning objectives
  • define digital transformation and consumerism as they apply to healthcare;
  • identify the issues with siloed digital services and apps; and
  • describe the underpinnings of a comprehensive digital strategy.
innovate workforce

Innovating for the Workforce of Tomorrow


  • Evan Brooksby, Director, Policy Analysis and Special Projects, HANYS


How do you build a workforce for tomorrow when healthcare is changing so rapidly? With so many financial constraints, how do you address the barriers that contribute to workforce challenges in care settings across the continuum?

The purpose of this panel is to discuss the healthcare and long-term care workforce problems and potential solutions by examining the issue on three levels: the health systems perspective, a regional perspective and the local level, with examples of innovative ideas to meet this challenge.

Learning objectives
  • articulate challenging workforce trends in healthcare across the continuum;
  • identify HANYS and/or AHA resources that are available to help address workforce issues; and
  • figure out how to think innovatively about how to solve workforce challenges in your organization.
innovate workforce

Trajectories: A Risk-modeling Approach for Targeted Clinical Improvements



Dr. Kahlon and Mr. Marx will describe the use of a prospective modeling technique, Trajectories, that combines systems engineering and social science techniques to model potential failures within clinical processes.

Dr. Kahlon and Mr. Marx will share their Trajectories work around sepsis at NYC Health + Hospitals/Metropolitan, as well as provide an overview of the work on C. difficile, specimen labeling and readmissions after pneumonia at other New York hospitals. The resulting Trajectories models can be used as templates for improvement at other hospitals.

Learning objectives
  • describe the process of Trajectories to achieve highly reliable outcomes;
  • summarize the lessons learned from current Trajectories models; and
  • identify hospital staff and opportunities that benefit from this type of systems work.
Understand Consumers

New Developments and Strategies for Being Age-friendly



  • Mark L. Kissinger, Special Advisor to the Commissioner of Health, New York State Department of Health Office of Primary Care and Health Systems Management
  • Greg Olsen, Acting Director, New York State Office for the Aging
  • Amy Rottger, RN, BS, Senior Staff Assistant, TCU Director, Upstate University Hospital

The population of people over 65 will grow from 15 to 20% in the next decade. This session will review what goes into making a health system age-friendly to people who are aging. Panelists will share their expertise and unique insight about state laws, regulations and policies, and talk about opportunities for healthcare providers to be age-friendly.

Learning objectives
  • outline laws, regulations and policies about being age-friendly;
  • translate these policies into practice in a healthcare setting; and
  • identify connections and resources on aging issues available in the community for hospitals and health systems.

11:30 a.m. – 12:30 p.m.

Breakout sessions

understand consumers

Social Media and Healthcare: Legal Compliance Issues



Social media platforms and usage are changing the way your hospital operates. Patients, family members, employees and vendors are using social media at an unprecedented rate, which raises unique legal and regulatory challenges for hospitals to navigate. This session will address best practices for legal and compliance issues in social media.

Learning objectives
  • explore monitoring patient (and family member) use of social media;
  • discuss complying with HIPAA and avoiding disclosure of protected health information;
  • provide insight on regulating employee use of social media in the workplace; and
  • examine using social media to interact with employees and patients.

Pivoting to Value: Physician Engagement, Medicare Advantage and Aligned Incentives


  • Jeffrey Gold, Esq., Senior Vice President and Special Counsel, Insurance and Managed Care, HANYS


  • Hugh R. Thomas, Executive Vice President, Chief Administrative Officer and General Counsel, Rochester Regional Health
  • Debbie Zimmerman, MD, Corporate Chief Medical Officer, Lumeris and Essence Health

Making the transition from fee-for-service to value-based payment not only requires resources, but it also requires leadership, physician buy-in, analytic capabilities, culture change and aligned incentives, among other things. This panel will describe what works in making the transition and provides important strategies and lessons for systems in various stages of VBP, with a particular focus on Medicare Advantage. It will feature speakers with urban, rural and out-of-state viewpoints.

Learning objectives
  • describe the current state of the MA marketplace;
  • discover how to use MA as a way to begin to take on more risk-based contracts;
  • explore the key ingredients for being successful in risk-based contracting; and
  • recognize the importance of physician buy-in to risk contracting.
understand consumers

Improving the Care Experience and Transitions for Complex Patients



  • John Broderick, MD, Chief Clinical Officer – East, Landmark Health
  • Scott Klein, MD, Executive Vice President, Chief Operating Officer and Chief Medical Officer, Blythedale Children’s Hospital
  • Harvey Rosenthal, Chief Executive Officer, New York Association of Psychiatric Rehabilitation Services

The acuity and complexity of patients that hospitals are seeing is increasing. This panel will consist of experts representing organizations that serve three unique and discreet populations: people with developmental disabilities, people with mental health service needs and aging individuals with six or more chronic illnesses. Each panelist will discuss how engaging patients and families in the care transition process improves outcomes.

Learning objectives
  • recognize the unique needs of patients with multiple chronic conditions, patients with developmental disabilities and patients with mental health needs;
  • discover how three different types of providers have changed the way care is delivered to patients;
  • examine person-centered approaches to care delivery; and
  • identify ways providers can overcome challenges to delivering care to unique populations of patients with specialized needs.

12:45 – 2:15 p.m.


President’s Address and Award Presentation


Please join us for lunch as HANYS President Bea Grause presents her annual remarks and HANYS honors our members and partners for their work during our annual award ceremony.


2:30 – 3:30 p.m.

Payer Evolution and New Strategies to Cope with Competitive Disruption


The healthcare world is shifting fast, and payer evolution is being led by Optum and others. As this evolution accelerates, health systems must expedite their own transformation to meet consumers, employers and payers where they are in this new world. We will explore the new competitive disruption, what today’s consumers really want and what tomorrow’s consumers will demand. The session will provide actionable ideas that can be put into play in 2019 (and beyond) that cut across the critical revenue generating departments in the health system.

Learning objectives
  • clarify evolving payer strategies, with emphasis on Optum;
  • outline the changing needs of consumers, employers and payers; and
  • construct actionable ideas that can be implemented in 2019 – bringing together finance, payer relations, marketing and operations.

4 – 6 p.m.

HANYS Statewide Steering Committee on Quality Initiatives Meeting

The HANYS Quality Steering Committee is comprised of chief medical officers, quality management executives and chief nurse executives from hospitals and health systems across New York. The group provides guidance on strategic operational, clinical and policy issues; participates in dialogue with policy makers; and develops tools and resources for members. This meeting is open to all HANYS members.


6:30 – 9 p.m.

Cruisin’ Saratoga: Dinner and Entertainment

Be our guest for dinner, music and dancing among the fascinating exhibits at the Saratoga Automobile Museum. Enjoy food and drinks while exploring the museum’s “Wheels of Change: Cars & Culture of the 1960s” exhibit.