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October 7, 2015

Healthcare Providers Create New Workforce Titles to Meet Demands of Transformation

ALBANY, N.Y.—To meet the challenges of a changing healthcare environment, hospitals and health systems are deploying emergent staff titles and job functions to coordinate and improve patient care, according to Exploring Emergent Healthcare Workforce Titles and Functions, a new report by the Healthcare Association of New York State (HANYS).

The report—which summarizes the results of HANYS’ 2015 Nursing and Allied Professionals Workforce Survey—found more than 90% of providers across the state are developing titles and job functions for care coordinators, case managers, and patient navigators, with significant overlap and inconsistency in the roles’ responsibilities. The standardization of these roles is particularly complex given the diverse patient and community needs across the state, and flexibility will be key as community needs evolve.

“Faced with the rapid transformation of how to deliver patient care, hospitals and health systems have created new roles in their organizations to facilitate critical coordination,” said HANYS President Dennis Whalen. “These professionals are key to the interdisciplinary care teams on the front lines of achieving the triple aim of better access, improved quality, and lower cost of healthcare.”

A majority of responding hospitals anticipate growth in outpatient settings, requiring more registered nurses (RNs), medical assistants, nurse practitioners (NPs), physician assistants (PAs), licensed clinical social workers, and nurse managers.

The survey, completed by 109 New York State hospitals and health systems, also asked about workforce growth and reductions, recruitment and retention challenges, educational levels and nursing degree distribution, and vacancy and turnover rates. Key findings include:

  • The percentage of registered nurses (RNs) with a Bachelor of Science in Nursing (BSN) degree remained the same as last year at 57%. Thirty-one percent hold an Associate’s degree.
  • Nearly half (47%) of respondents indicated difficulty recruiting experienced nurses, and 52% reported difficulty recruiting nurse managers.
  • Respondents anticipate growth in inpatient care for the following professions: RNs (50%), NPs (53%), PAs (50%), and care coordinators (44%).

The Survey was conducted by HANYS, Greater New York Hospital Association, and Center for Health Workforce Studies, with support from Western New York Healthcare Association, Rochester Regional Healthcare Association, Iroquois Healthcare Alliance, and Suburban Hospital Alliance of New York State.


Melissa Mansfield
Associate Director, Public and Media Relations
(518) 431-7770

The Healthcare Association of New York State (HANYS) is the only statewide hospital and continuing care association in New York State, representing 500 non-profit and public hospitals, nursing homes, home care agencies, and other health care organizations.