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Agenda

Opening Session: May 5-8, 2019

Sunday, May 5, 2019

11:30 a.m. - 12:30 p.m.

Welcome Lunch

12:30 - 2:00 p.m.

The Healthcare Landscape: Expectations Upended and Assumptions Challenged

The changing political landscape and emerging policies on both the federal and state level have significant implications for healthcare providers and care delivery. The basic conundrum in healthcare policy in the United States revolves around the word “cost.” On the payer side, constrained governmental budgets create pressure to reduce healthcare expenses while employers, burdened by double-digit increases in health costs, search for lower health insurance premiums. With premium increases and out-of-pocket expenses rising faster than wages, consumers are looking for ways to reduce personal healthcare costs. Physicians and other providers, who depend on these payer expenditures as revenue, find themselves confronted with their own internal dilemmas. This opening session will frame these issues while looking at the current strategies in play for physicians, hospitals and health systems.

2:15 - 5:00 p.m.

Leading Self, Leading Others, and Leading the Organization: Critical Skills for the Physician Leader of the Future (Part 1)

Becoming a physician leader and acquiring the skills to succeed in today’s healthcare environment can be daunting. Needed skills include managing high­performing and diverse teams, clear and visionary communication, strategic decision-making, critical thinking, and leading with power and influence. Physician leaders also need to manage conflict, exhibit empathy and emotional intelligence, and of course, engage, motivate and lead others through crisis and change. This list can seem overwhelming; however, when set in a clear framework of goals and linked to your specific strengths, the act of choosing leadership becomes much more manageable.

In this program, we break down leadership into the skills of leading self, leading others and leading the organization. We frame leadership as an active choice, linked to your strengths and unique individual goals. We will set the stage for the program with a strengths-based approach to leadership— because individuals who lead from a position of strength are more engaged, motivated, committed and productive. In short, leaders who identify and capitalize upon their own personal edge are more likely to reach their highest potential. This program will lead into the session on coaching in which you will have the opportunity to develop and work on your own Leadership Action Plan.

6 p.m.

Reception/Dinner

Monday, May 6, 2019

8:30 a.m. - Noon

Leading Self, Leading Others, and Leading the Organization: Critical Skills for the Physician Leader of the Future (Part 2)

Noon - 1 p.m.

Lunch

1 - 4:30 p.m.

Choosing Leadership: Developing an Action Plan for Change

Leadership is a choice and it begins with a plan. Keys to leadership include deciding what actions to take toward change and recognizing which obstacles are in the way and how to take accountability and overcome them. We will provide you with a template and a process for putting into place a systematic action plan to achieve your professional and personal goals.

Tuesday, May 7, 2019

8:30 a.m. - Noon

Critical Thinking and Smart Decision-Making (Part 1)

Physicians make critical decisions on a regular basis. From diagnoses to hospital policies, these decisions must be made under intense time pressure and without complete information—and sometimes with conflicting information. Team settings can exacerbate these issues, as team members can disagree about a course of action and may have differing work styles, interests or value systems. We will explore these decisions at the individual, team and organizational level, and how different leadership and collaborative approaches can affect the quality of performance—as well as what approaches to take to mitigate errors and bias.

Noon - 1 p.m.

Lunch

1 - 4:30pm

Critical Thinking and Smart Decision-Making (Part 2)

Wednesday, May 8, 2019

8:30 a.m. - Noon

Leadership Presence and Communication (Part 1)

Physicians communicate constantly and often to highly diverse audiences. Whether they need to demonstrate empathy to a critically ill patient, convey a complicated concept to a medical student or advocate to an administrator for an expensive budgetary item, they must be credible, confident and persuasive. In this two-part session, faculty will use videos, cases and live feedback to explore this important factor of leadership. You will also have an opportunity to receive personalized feedback on your own leadership presence and explore ways to improve how you communicate to a variety of audiences.

Noon - 1 p.m.

Lunch

1 - 4:30 p.m.

Leadership Presence and Communication (Part 2)

Closing Session: June 2-5, 2019

Sunday, June 2, 2019

11:30 a.m. - 12:30 pm

Welcome Lunch

12:30 - 4:30 p.m.

Bridging the Knowing-Doing Gap / Leadership Plan Report-Outs (Part 1)

We often know what we want to achieve, but actually putting our goals into practice—implementing them—is easier said than done. Failure to implement is not just about a lack of motivation; there are several factors that make bridging the “knowing-doing” gap one of the most difficult managerial dilemmas. An obvious example of this known to all physicians is “patient non-adherence”. Many people who are prescribed maintenance medications they should take daily for the rest of their lives do not take their meds. They know they should; they know it could cause serious complications if they do not; they are not having bad side-effects or cost issues; they just “forget” or for whatever reason, just don’t. We will discuss the psychological issues underlying this gap, and multifaceted strategies for bridging the gap and implementing sustainable change.

Monday, June 3, 2019

8:30 - 10 a.m.

Building a High-Performance Culture

Leaders are stewards of the organizational culture. When successful, they embody the defining characteristics that make the culture strong, adaptive and unique. Organizations that have built cultures aligned with their strategy and that lead with high levels of openness and candor, cross-functional collaboration, and with an eye toward adaptation and innovation tend to be most successful. This session will focus on best practices across several successful, strong culture organizations both within healthcare and outside the field.

10 - Noon

Leadership Plan Report Outs (Part 2)

Noon - 1 p.m.

Lunch

1 - 4:30 p.m.

Building Power and Influence: Managing Up, Across and Down

Many people are ambivalent, if not disdainful, of those who seek to wield power and influence at work. Power and influence are key mechanisms by which things get done. A core component of getting things done is developing a strong professional network. Your network delivers unique advantages such as access to information, opportunities and resources. Although leaders consistently receive messages about the benefits of a strong network, we rarely stop to consider what that means. In this session, we will explore the critical role of your network in personal and organizational success. We will outline what characterizes a strong network, diagnose the network needs of your current or future position, and identify gaps between those needs and your current network. We will also discuss strategies for building a useful network that will help you accomplish tasks and develop career relationships and future opportunities that are vital for achieving your goals.

Tuesday, June 4, 2019

8:30 a.m. - Noon

Building your Financial Acumen in an Era of Value-Based Purchasing and Risk

As value-based payment strategies supplant traditional fee-for-service payment, traditional volume-based parameters of success are replaced by new financial analytics, outcome measures, and variable degrees of risk for health systems and physicians. This session will explore the skill sets physician leaders need to successfully navigate emerging risk-based payment models and successful be a part of leading the organization. In addition, familiarity with data analytics will be a requirement for having that important “seat at the table.”

While mastery of these issues will have major financial implications for organizations, financial statements remain the most visible and widely used means of assessing a company’s performance. This session will explore the use of financial statements to calculate financial and operating ratios, and how to use these metrics to assess how well the hospital is performing.

Noon - 1 p.m.

Lunch

1 - 4:30 p.m.

Leading with Courage

Courageous leaders have characteristics that set them apart. They lead from where they are—not necessarily from the front, but from the middle, or even from the back. They speak up, engage in critical thinking, and hold themselves and others accountable. Most importantly, courageous leaders create cultures of candor. In this session, we will discuss different types of courage, see several examples of leading with courage and discuss what that might mean for you moving forward.

6 p.m.

Reception/Dinner

Wednesday, June 5, 2019

8:30 -11:30 a.m.

Taking the Learning Forward

This session focuses on leading self, leading others and leading the organization. Some say that management is about dealing with complexity while leadership is about catalyzing change. If that is true, sometimes it also helps to think about leadership with both a small “l” and a big “L.” Developing your personal plan to have a larger impact means creating “leadership” change or “Leadership” change. In either case, in this last session we will look at making a larger impact—and focusing on continuous learning.

11:30 a.m. - Noon

Wrap-up and Departure