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Register for HANYS Recovery and Preparedness Webinar Series: Best Practices in a Crisis: Lessons on Patient and Family Engagement

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HANYS Recovery and Preparedness Webinar Series: Best Practices in a Crisis: Lessons on Patient and Family Engagement - Webconference

July 15, 2020
Webinar

3 - 4 p.m.

Registration is open to HANYS Members and Non Members

Description:
Hospitals work hard to improve patient and family engagement to enhance the patient experience and promote high-quality care and clinical outcomes. While it may be tempting to classify patient and family engagement efforts as “on hold” due to the COVID-19 crisis, a closer look at the day-to-day practices of frontline clinicians reveals an amazing combination of real-time tests of change, innovation and improved practices.

In this webinar, you will learn what COVID-19 crisis care practices can be applied to day-to-day care processes to enhance patient and family engagement. You will also explore practices that we will need to implement if a second wave of COVID-19 occurs.

Objectives: Attendees will be able to:

  • recognize at least three COVID-19 crisis-response practices as innovations that represent meaningful improvements in patient and family engagement;
  • identify at least one practice to continue as part of day-to-day operations; and
  • identify at least one practice to return to if a second wave of COVID-19 occurs.

Presenter:

Amy Boutwell, MD, MPP, developer, STAAR, ASPIRE & MVP Methods, president, Collaborative Healthcare Strategies

HANYS Recovery and Preparedness Webinar Series
This webinar is part of the HANYS Recovery and Preparedness Webinar Series to be held every Wednesday at 3 p.m. Additional sessions will take place as needed on Mondays at the same time.

The COVID-19 pandemic has forced healthcare organizations and providers to navigate unprecedented operational and clinical challenges, which will continue as the curve flattens and we move toward recovery.

In the recovery phase, healthcare organizations and providers need to re-evaluate their operations and plans for delivering care in a post-pandemic world. As they plan for the “new normal” and a potential second surge of COVID-19, healthcare leaders must consider their use of telemedicine, infection prevention and control practices, supply chain management and infrastructure changes. To assist with planning for the recovery phase, the sessions will feature national and state experts to explore strategies and considerations for this new phase of the pandemic. Additional sessions are listed below:

July 22: Improving Experience of Families who Lost Their Loved Ones in the ICU Before and During Covid-19 Pandemic

July 27: A Trauma-informed Behavioral Health Care Approach to Advance Health Equity

July 29: Coastal Storm Evacuation Planning

For more information about this session or the HANYS Recovery and Preparedness Webinar Series, contact Kathy Rauch, senior director, quality advocacy, research and innovation at (518) 431-7718 or krauch@hanys.org

If you have questions regarding registration, please contact Registration Support at learning@hanys.org or (518) 431-7867.

Register for HANYS Recovery and Preparedness Webinar Series: Best Practices in a Crisis: Lessons on Patient and Family Engagement

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