Healthcare organizations have learned to quickly adapt during the pandemic — the HILNNY conference has too. We’ve updated our format to an innovative, Lean approach to allow easier, more flexible access to programming relevant to your everyday life. This year’s conference will be broken up into bite-size sessions over three months to maximize impact and minimize waste.

Day 4: Friday, Dec. 17

Noon - 1 p.m.

Concurrent sessions

Novice Track

Foundations of A3 problem solving

1.0 hour for CPHQ credits

Christopher Chang, MS, Clinical Systems Engineer, NewYork-Presbyterian

Nicholas Fodera, ME, Clinical Systems Engineer, NewYork-Presbyterian Hospital

Session description

A3 Problem Solving is a structured and systematic way of thinking that helps ensure that you and your team understand the problem at hand, identify the appropriate root causes, implement effective countermeasures and establish a strategy to measure success. This session will break down and explain A3 into its individual components, provide tips on how to effectively use this methodology to solve complex problems and how this all ties together toward continuous improvement.

Learning objectives

  • Review how to use A3 thinking to effectively solve problems.
  • Identify the purpose and layout of A3 template.
  • Explore the benefits of using A3 for visual reporting and as a means of communication.

Advanced Track

Introduction to simulation modeling and analysis in healthcare process improvement

1.0 hour for CPHQ credits

Sang Won Yoon, PhD, Professor, Systems Science and Industrial Engineering Thomas J. Watson College of Engineering and Applied Science, State University of New York at Binghamton

Session description

Modeling and simulation is a discipline for studying the interaction of different parts, or subsystems, of a system and the system performance as a whole. It has been successfully applied to support analysis, planning and training needs for a full spectrum of industry and service problems over decades. Many healthcare organizations have benefited from the widespread application of modeling and simulation in improving systems' performance in access, quality and costs. The use of simulation in healthcare process improvement can help prevent critical medical errors and downtime of essential resources, contribute to patient safety and maximize outcomes of patient care and satisfaction. This workshop will introduce different types of simulation models that can be applied in healthcare and provide vital knowledge in the use of modeling and simulation. Participants will be introduced to model building, nature of simulation and material on the full range of simulation activities such as input and output analysis, verification and validation and modeling techniques. By the end, participants will understand the importance of applying modeling and simulation in their organizations and obtain valuable skills to transform the current processes to deliver efficiency and effectiveness.

Learning objectives

  • Discuss the basic concepts of simulation theory and process and different types of simulation modeling techniques that can be used in healthcare.
  • Study computer simulation modeling (i.e., capabilities, limitations and a variety of considerations) when applying simulation modeling in industrial, manufacturing and healthcare systems.
  • Develop a simple healthcare example using Monte-Carlo simulation and discuss how to interpret the simulation results based on the summary of statistics and different performance metrics.