Elizabeth Aikman, RN, MBA

Elizabeth Aikman, RN, MBA

Clinical Systems Engineer

NewYork-Presbyterian Hospital

Elizabeth Aikman comes from a diverse healthcare background where she has continuously pursued system improvements to allow for optimal human performance. Beginning as a bedside nurse, she felt restricted by the suboptimization of workflows in bringing her most empathic self to care for those who need it most. Transitioning through hospital leadership and into quality, Aikman now focuses on helping teams build safer, more effective processes. As a deeply curious strategic thinker, she excels at helping all levels of her organization see both the big picture and the intricate details. Her experience as a lifelong athlete and marathon runner has given her incredible perspective on courage, self-discipline, reflection and growth — lessons that ripple through her actions and her words. Aikman holds a Bachelor of Science in Exercise Physiology from the University of Miami, a Bachelor of Science in Nursing from New York University and a Master of Business in Strategic Healthcare Management from Hofstra University.

 
Mohammed Al-Mashraie, PhD

Mohammed Al-Mashraie, PhD

Senior Innovation Specialist, Center for Innovation

Albany Medical Center

Al-Mashraie has expertise in Lean daily management, process improvement, machine learning, project management and simulation. Prior to joining AMC, he worked with Watson Institute for Systems Excellence on several projects utilizing various Lean tools to improve the quality and efficiency of a student advising office. In addition, he worked a project for a telecommunications company in which predictive analytics were leveraged to predict customers who are likely to churn. Al-Mashraie is an AMC Lean Black Belt certified. He was president of the operational excellence national IISE student board and the director of students’ activities on the operational excellence national IISE professional board.

 
Mahmoud Aldyab, MD

Mahmoud Aldyab, MD

Chief Resident

Albany Medical Center

Dr. Mahmoud Aldyab is a chief resident at the pathology program at Albany Medical Center with a medical degree from Damascus University Medical College. Alongside a group of enthusiastic residents and faculty staff, Aldyab was selected to participate in the quality and leadership distinction at AMC. Driven by the experiences he witnessed working to provide healthcare in settings of extremely limited resources during the war in Syria and later working with refugees and patients with disabling injuries, Aldyab has a profound interest in understanding and applying ways to improve efficiency in the healthcare delivery system.

 
Michele Baker, MS, RN, CNL, NEA-BC, CCRN-K

Michele Baker, MS, RN, CNL, NEA-BC, CCRN-K

Senior Nurse Manager, Adult Critical Care

UR-Medicine-Strong Memorial Hospital

Since becoming a nurse in 2002, Michele Baker has assumed various roles in nursing, both at the bedside and as a leader. In 2016, she earned a master’s degree in healthcare organizational management and leadership and continued to develop her skills as manager of the surgical intensive care unit, then moving to imaging sciences as the senior nurse manager. Baker then moved to a University of Rochester Medical Center affiliate, Highland Hospital, in 2017 as nursing director of inpatient services. She returned to the critical care department at Strong Memorial Hospital in 2019 to assume the senior nurse manager role overseeing the close observer program. After transitioning into this role, Brown continued her education at the University of Rochester School of Nursing, earning a post-master’s certificate as a CNL; she is currently working toward her Doctor of Nursing Practice, with an anticipated graduation in May 2022. She holds multiple clinical certifications from national nursing organizations, and is an active board member for FLONEL as well as a member of the public policy committee for NYONEL.

 
Cindy Becker, RN, MS, MBA, FACHE

Cindy Becker, RN, MS, MBA, FACHE

Vice President and Chief Operating Officer

UR Medicine‐Highland Hospital

As chief operating officer of Highland Hospital, Cindy Becker is responsible for oversight and management of all hospital operations. Before this position, Becker was the vice president of patient care services and chief nursing officer; assistant vice president, nursing; and emergency department manager at Highland Hospital; and assistant clinician (manager), emergency department, at Strong Memorial Hospital. Becker has served as the clinical assistant dean, University of Rochester School of Nursing since 1998. She was a captain in the United States Air Force and clinical nurse, CCRN, Critical Care Unit, March Air Force Base, Riverside, Calif., from 1981 to 1983.

 
Shea Beiter, BSN, RN, CCRN, CPAN

Shea Beiter, BSN, RN, CCRN, CPAN

Senior Level 3 Registered Nurse, Post–anesthesia Care Unit

University of Rochester Medical Center–Sisters of Charity Hospital

Shea Beiter came to URMC in 2019 from the intensive care unit at Sisters of Charity Hospital in Buffalo. At URMC's PACU, they are a charge nurse, preceptor and new nurse mentor. They also serve as the diversity, equity and inclusion champion for perioperative services and are a member of the professional nursing council and cultural inclusion committee.

 
Natalie Bergstrom, BA

Natalie Bergstrom, BA

Manager, Population Health and Value-based Care

Mount Sinai Morningside

Natalie Bergstrom’s team facilitates high-quality care transitions from inpatient to outpatient services and coordinates preventive services to keep patients healthy and out of the hospital. In this role, Bergstrom develops population health strategy and initiatives aimed at reducing hospital readmissions. She completed Lean courses at Mount Sinai and uses the skills learned to engage her team in process improvement. Bergstrom has worked in the Mount Sinai Health System since 2015 supporting care coordination and the New York state Delivery System Reform Incentive Payment program. Bergstrom earned her Bachelor of Arts in Public Relations from the University of Central Arkansas.

 
Christine Cahill, MS, BSN, RN

Christine Cahill, MS, BSN, RN

Senior Nurse Coordinator, Patient Blood Management Program

UR Medicine–University of Rochester Medical Center

Christine Cahill is a certified Lean practitioner and earned her certification in the fundamentals of patient blood management. Cahill’s clinical background is in critical care of pediatric patients with congenital heart defects. In her current position, Cahill has used her expertise to launch numerous blood management initiatives, such as an anemia management program, bloodless medicine consultation, resident transfusion medicine education and other educational opportunities for staff on best practices related to proper utilization and transfusion of blood products. She earned her master’s degree in business and medical management from the University of Rochester, Simon School of Business.

 
Christopher Chang, MS

Christopher Chang, MS

Clinical Systems Engineer

NewYork-Presbyterian Hospital

Christopher Chang utilizes Lean methodology and A3 thinking to support and coach the health system to achieve quality, patient safety and operational goals. Prior to joining NewYork-Presbyterian, Chang worked at Greater New York Hospital Association, where he supported the New York State Partnership for Patients initiative to improve the quality and safety of healthcare provided in hospitals across the state. Chang earned his Master in System Science and Industrial Engineering from Binghamton University.

 
KC Clevenger, PhD, BSN, MSN, BC-PNP

KC Clevenger, PhD, BSN, MSN, BC-PNP

Chief Nursing Officer

Wilmot Cancer Institute at the University of Rochester

KC Clevenger provides vision, leadership and guidance to the practice of nursing and patient care throughout the Wilmot system. She oversees all nursing and care management functions for inpatient and outpatient settings within the Wilmot Hospital and at 13 community cancer centers in the upstate New York region. Her areas of accountability have included quality, service excellence, project management, nursing informatics, nursing systems and operations throughout the organization. Clevenger is also an associate professor for the School of Nursing and the director for the Oncology Nurse Scientist Partnership. Before joining the University of Rochester, Clevenger was clinical director for the Pediatric and Perinatal Colorado Clinical Translational Science Institute and research director for the division of nursing at Children’s Hospital Colorado, starting the first pediatric nurse research residency program. During her 19 years at CU, she served on the advisory committee for Target Zero efforts, the Organizational Research Risk and Quality Improvement Review Board for Colorado’s Children’s Hospital and was a liaison to the Colorado Multiple Institutional Review Board for CHCO quality and research activities. Clevenger earned a bachelor’s degree from William Jewell College in Missouri, a master’s degree in nursing from the University of Missouri, Kansas City and earned a Pediatric Nurse Practitioner Certification and a PhD degree from the University of Colorado. Her professional interests focus on nurses’ well-being and resiliency through standardization. Her work has included strategic planning activities for systems and programs, work with multidisciplinary teams on performance assessment activities, ambulatory workflow and workforce redesign and implementation and system-wide continuous quality improvement processes.

 
Steven Corey, RN, MS

Steven Corey, RN, MS

Director, Acute One Emergency Services

St. Peter’s Health Partners

Steven Corey is a Lean-trained, TWI-trained nursing leader with more than a decade of trauma nursing experience in a tertiary care level one trauma center. He is a 2008 graduate of Maria College and earned his Bachelor of Science in nursing from Excelsior College in 2014. Corey completed his Excelsior Collegemaster’s program online in 2017.

 
Samantha Dandrea, RN, BSN

Samantha Dandrea, RN, BSN

Assistant Nurse Manager

University of Rochester–Strong Memorial Hospital

Samantha Dandrea is a nurse at Strong Memorial Hospital in Rochester. Currently, she is an assistant nurse manager in the post-anesthesia care unit. She has a background in critical care as a staff nurse in the neuromedicine ICU and clinical resource nurse.

 
James Desemone, MD, FACP, CPE

James Desemone, MD, FACP, CPE

Professor, Medicine, Diabetes, Endocrinology and Metabolism; Quality and Patient Safety Officer for Graduate Medical Education; and Director, Quality, Department of Medicine

Albany Medical College

Dr. James Desemone is a practicing diabetes specialist and endocrinologist, professor of medicine and certified physician executive. He is particularly interested in interprofessional medical education, systems-based practice, communication and teamwork. Desemone joined the faculty of Albany Medical College in 1996. From 2010 to 2013, he was the director of medical staff quality and a member of the diabetes and endocrinology service at Ellis Medicine in Schenectady, NY. Desemone returned to Albany Medical College in July 2013. He is a member of the American College of Physicians, American Association of Physician Leaders, American Diabetes Association and Juvenile Diabetes Research Foundation. Desemone attended Canisius College in Buffalo, NY and Upstate Medical University in Syracuse, NY, followed by internship and residency in internal medicine at State University of New York at Buffalo affiliated hospitals. He completed clinical and research training in diabetes, endocrinology and metabolism at the University of Massachusetts Medical Center, Worcester, MA in the laboratory of Dr. Aldo A. Rossini.

 
Kristen Evans, RN, CPAN/CAPA

Kristen Evans, RN, CPAN/CAPA

Perioperative Flex Team

University of Rochester/Strong Memorial Hospital

Kristen Evans is a passionate advocate of individualized patient-centered care and nursing excellence, having practiced nearly 30 years as a registered nurse in both small and large teaching hospitals. She has experience in a broad range of nursing specialties, most recently emergency and perioperative nursing. Evans is a certified post anesthesia nurse, certified ambulatory perianesthesia nurse and American Heart Association pediatric emergency assessment, recognition and stabilization instructor. Current responsibilities include assisting to pioneer a perioperative flex team and engaging in recruitment, organization and orientation of multiple flex team members.

 
Nicholas Fodera, ME

Nicholas Fodera, ME

Clinical Systems Engineer

NewYork-Presbyterian Hospital

Nicholas Fodera joined NewYork-Presbyterian Hospital in 2017. He is currently a clinical systems engineer within the NYP division of quality and patient safety. In this role, Fodera leads multidisciplinary teams to design and implement efficient and effective practices, streamline hospital processes and ultimately improve the quality, safety and effectiveness of clinical care. His work has taken him all over the hospital, from the emergency department to the operating room. Fodera is presently leading a hospital-wide initiative focused on improving OR turnaround time across multiple surgical disciplines. Fodera holds a Master of Engineering in healthcare systems engineering and Bachelor of Science in biochemistry from Lehigh University. He is also an ASQ Certified Six Sigma Black Belt and he holds a Lean Healthcare Certification from Denver Health Lean Academy.

 
Allan Frankel, MD

Allan Frankel, MD

Chief Executive Officer

Safe & Reliable Care

Dr. Allan Frankel is an internationally recognized high-reliability expert with a deep focus on leadership and culture change. Over three decades, Frankel has assessed more than 1,000 organizations and trained and certified more than 3,000 healthcare leaders and managers in safety and reliability. As senior faculty for the Institute for Healthcare Improvement and the Intermountain Advanced Training Program, Frankel has designed and led published efforts to transform national health systems, large health plans and integrated care delivery systems in North America, Great Britain, Scotland, Hong Kong and the Gulf Region. Frankel’s career in high reliability has been highlighted by several innovations and contributions to the field, such as co-development of surveys, including the SAQ survey (1994); AHRQ/SOPS family of surveys (2002); SCORE High Reliability Assessment Tool (2014); Executive Healthcare WalkRounds (2001); Global Trigger Tool to measure all cause harm (2003); and LENS high reliability huddle boards (2016). Frankel continues to serve as a senior advisor for reliability and safety for the Military Health System, Kaiser Permanente, Mayo Clinic, Veterans Health Administration and several other leading systems.

 
Brad Goodman,

Brad Goodman

Clinical Systems Engineer

NewYork-Presbyterian Hospital

Brad Goodman partners with teams across NewYork-Presbyterian Hospital to improve the safety, effectiveness and efficiency of care delivery processes. Service in support of meaningful causes has guided Goodman’s career decisions from the beginning. He initially served his country as an Army engineer officer training domestic and foreign forces, then transitioned to serving local government agencies to develop their IT strategy and capability before entering into healthcare to serve patients in their time of greatest need. Goodman has worked at both the strategic and operational level and bridged the gap between big picture ideas and the details of execution.

 
Linda R. Greene, RN, MPS, CIC, FAPIC

Linda R. Greene, RN, MPS, CIC, FAPIC

Director, Infection Prevention

UR Medicine-Highland Hospital

Linda Greene has 30 years of experience in infection prevention. She has authored or coauthored several peer review publications in nursing and infection prevention journals, textbook chapters and implementation guides. Greene has held various leadership positions in the Association of Professionals in Infection Control and Epidemiology, most recently serving as the 2017 president. She was managing editor and lead author for APIC’s new implementation guide, Prevention of Non-Ventilator Associated Pneumonia (AJIC May 2020). She serves as national faculty for several national healthcare associated infections reduction projects.

 
Diana Grillo,

Diana Grillo

Patient Experience Coach

Mount Sinai Beth Israel

Diana Grillo joined Mount Sinai Beth Israel in April 2020 with more than 15 years of experience in the healthcare field. She is currently coaching leaders across disciplines on developing and sustaining a psychologically safe work culture. She has a background in clinical social work, program development and quality. Grillo specializes in mental health and wellness support, data analysis and interpretation and training clinical and non-clinical staff on new skills sets. She has worked with children and adults in inpatient and outpatient hospital settings as a social worker and an advocate, consistently bringing the patient voice to the forefront of new initiatives.

 
Shelcy Kamrud, MBA

Shelcy Kamrud, MBA

Manager, Process Improvement

Mount Sinai Morningside

Shelcy Kamrud teaches introductory and intermediate Lean courses to hospital staff. She also provides coaching in Lean leadership skills to managers and directors as they use daily management in their departments. Kamrud previously implemented Lean and continuous improvement strategies at Allina Health, one of the largest health systems in Minnesota. Prior to transitioning to healthcare, Kamrud learned the principles of Lean while working as a manager at Starbucks as the corporation began its Lean journey. She has a Master’s of Business Administration from the Carlson School of Management, with emphasis in operations and medical industry leadership.

 
Kim Keller,

Kim Keller

Senior Manager, Process Improvement

Mount Sinai Morningside

Kim Keller leads process improvement events with multidisciplinary teams throughout the hospital and teaches introductory and intermediate Lean courses to staff. She also provides coaching in Lean leadership skills to managers and directors as they use daily management in their departments. Prior to transitioning to healthcare, Keller worked in nonprofit management. As the director of member services at the Food Bank for New York City, she worked with the Toyota Systems Support Center to improve efficiency and access to services at food pantries and soup kitchens throughout the five boroughs.

 
David Lent, DNP, RN, CNL, NEA-BC, CCRN-K, PCCN-K

David Lent, DNP, RN, CNL, NEA-BC, CCRN-K, PCCN-K

Outcomes Manager, Adult Critical Care

UR Medicine-Strong Memorial Hospital

David Lent became a nurse in 2004 and has assumed various nursing roles throughout his career. In 2012, Lent earned a master’s degree in healthcare organizational management and leadership and continued to develop his skills as manager of a medical intensive care unit. After transitioning onto the senior leadership team, he continued his education at the University of Rochester School of Nursing, first earning a post-master’s certificate as a CNL and then completing his DNP in 2020. He holds multiple clinical certifications from the American Association of Critical-Care Nurses, the nurse executive advanced certification from the American Nurses Credentialing Center and has presented extensively on resuscitation practices and performance improvement projects across the country.

 
Heidi Leonard, BSN, RN, CAPA/CPAN

Heidi Leonard, BSN, RN, CAPA/CPAN

Senior Level III, PACU/Perioperative Flex Team

University of Rochester, Strong Memorial Hospital

Heidi Leonard is a results-oriented, energetic leader with 23 years of experience in pediatrics, emergency and perioperative healthcare. She has a keen passion for perioperative nursing and holds certifications as a certified post anesthesia nurse, certified ambulatory perianesthesia nurse and pediatric emergency assessment, recognition and stabilization instructor.

Leonard pioneered and implemented a unique perioperative flex team model that has enjoyed outstanding success and growth over the first year of its implementation. Her focus on staff satisfaction and patient outcomes has helped to propel this multifunctional team forward, providing viable solutions to nurse staffing shortages.

 
Jennifer LoGiudice, MBA

Jennifer LoGiudice, MBA

Vice President, Women's and Children's Health Service Line

Catholic Health (Long Island)

Jennifer LoGiudice has been employed by Catholic Health since 1997 serving a variety of roles across multiple settings, including acute hospitals, continuing care and corporate. In addition, she oversees the medical staff credentialing office, which has nearly 30 staff members, and is responsible for the processing of credentialing and reappointments of nearly 5,000 providers. She is also a trainer for Catholic Health’s “Robust Process Improvement” courses. In 2020, she earned her Doctorate of Business Administration from Baker College, where she now serves as adjunct faculty for its Master of Business Administration program, teaching Healthcare Administration courses.

 
Lisa J. Massarweh, DNP, RN, NEA-BC, CPHQ, CCRN-K

Lisa J. Massarweh, DNP, RN, NEA-BC, CPHQ, CCRN-K

Senior Vice President and Chief Nursing Officer

Albany Medical Center

Lisa Massarweh’s background spans from academics to service. She comes to New York from Kaiser Foundation Hospitals in northern California, where she interfaced with the 21-hospital system leading and managing complex financial and staffing projects. Previously, she has held chief nursing officer positions at Kaiser Foundation Hospital Walnut Creek, Kaiser Foundation Hospitals East Bay and Contra Costa Regional Medical Center. She led the pre-licensure nursing program as assistant professor and director of nursing at Kent State University in Ashtabula, Ohio before moving to California. Massarweh is published in Nursing Economic$, Nurse Educator Nurse Leader and Nursing Management and funded to study critical thinking in pre-licensure students. She holds a doctoral degree in nursing with a focus on executive leadership, a master’s degree in nursing administration from Gannon University and is nationally certified in critical care nursing, nursing administration and healthcare quality. Massarweh completed fellowships through the Robert Wood Johnson Foundation for Executive Nurses, the National Association of Public Hospitals and Health Systems on Safety and Quality and the Institute for Healthcare Improvement’s Patient Safety Officer Program. Her passion is to improve care and care delivery with inquiry, critical thinking and life-long learning. Professional memberships include: American Organization for Nursing Leadership, American College of Healthcare Executives and New York Organization of Nurse Executives and Leaders.

 
Allison Norenberg, MSc

Allison Norenberg, MSc

Manager, Performance Improvement

UR Medicine–Highland Hospital

Allison Norenberg joined UR Medicine–Highland Hospital as a performance improvement project manager in February 2020. Prior to this role, she worked at the University of Chicago Medicine, where she managed the development and daily operations of innovative programs at the intersection of graduate medical education, quality, safety and the learning environment. Norenberg earned her Master of Science in public policy and global health from Durham University in England in 2017. During her studies, she held a research assistantship with the University’s Centre for Public Policy and Health, a World Health Organization Collaborating Centre on Complex Health Systems Research, Knowledge and Action. She also has a Bachelor of Science degree in kinesiology and health from Miami University.

 
Beth Oliver, DNP, RN

Beth Oliver, DNP, RN

Chief Nurse Executive and Senior Vice President, Cardiac Services

Mount Sinai Health System

Beth Oliver is responsible for the practice of nursing across the health system and collaborates with the senior executive team as well as chief nursing officers throughout Mount Sinai. A nationally recognized cardiovascular leader, Oliver has fostered and supported evidence-based, patient-centered care throughout her career. As chief nursing executive, her top priorities are ensuring the safety and quality of care for patients, supporting and advancing the professional development of nurses, transforming the care provided around the needs of patients and communities and partnering on Mount Sinai’s transition from volume to value. For more than 28 years, she has been a transformational cardiac nurse leader at Mount Sinai, most recently serving as senior vice president of cardiac services for the health system, in which she led cardiovascular service line strategy and operations while also ensuring the delivery of quality care to Mount Sinai heart patients. Oliver received her Master of Science degree from Columbia University and her DNP from Case Western Reserve University.

 
Ann Marie Pettis, RN

Ann Marie Pettis, RN

Director, Ambulatory Infection Prevention

UR Medicine‐Highland Hospital

Ann Marie Pettis has more than 30 years of experience as an infection preventionist with expertise primarily in acute and ambulatory care. She has published articles in peer reviewed journals, as well as trade publications and lectured locally, nationally and internationally. Pettis has served as both president and legislative representative for her local APIC chapter and served in a variety of voluntary and elected positions for APIC National. She is a fellow of APIC and is currently president for APIC national.

 
Nicole Porto,

Nicole Porto

Associate Director, Patient Experience and Engagement

Mount Sinai Downtown

Nicole Porto drives Mount Sinai Health System’s patient and family engagement strategy. She joined Mount Sinai in 2017 as a patient experience improvement coach and worked with leaders across the health system around leadership skills development, employee engagement, storytelling and ensuring an exceptional patient experience. Having recovered from a life-threatening illness in 2013, Porto discovered her passion for patient experience while a patient at Stanford Healthcare in Palo Alto, CA. She was a highly visible member of the Patient and Family Partner Program there and felt so passionately about the work that in 2019, she co-launched a similar program at the Mount Sinai Health System alongside the vice president of service excellence.

 
Donna Powers, DNP, MPA, RN, CSSMBB

Donna Powers, DNP, MPA, RN, CSSMBB

Performance Improvement Specialist

Catholic Health (Long Island)

Dr. Donna Powers is responsible for leading the implementation of robust process improvement principles and practices including Six Sigma, Lean and change management to improve operational and clinical quality. She has more than 45 years of combined experience in clinical nursing, nursing administration, patient throughput and performance improvement science.

Powers holds a Doctor of Nursing Program from Case Western Reserve University, a Bachelor of Science in nursing from Hunter College – Bellevue School of Nursing and a Master’s of Public Administration from Long Island University. She received national certification as a Six Sigma Master Black Belt from Air Academy Associates.

 
Shria Raghunathan, MHA

Shria Raghunathan, MHA

Process Improvement Facilitator, Health System Operations

Mount Sinai Health System

Shria Raghunathan is focused on creating daily management structures and building a culture of continuous improvement at Mount Sinai Beth Israel. She has worked on a number of process improvement projects focusing on throughput within the obstetrics and medicine service lines. Raghunathan is committed to creating an environment in which all members of the organization feel empowered to surface and solve problems. She earned her Bachelor of Science from the University of Michigan and her Master of Healthcare Administration from the Columbia University Mailman School of Public Health.

 
Majed Refaai, MD

Majed Refaai, MD

Professor of Pathology and Laboratory Medicine

University of Rochester Medical Center

Dr. Majed Refaai is the director of the thrombosis and hemostasis lab, associate director of the transfusion medicine/blood bank and associate director of the clinical laboratory department at Strong Memorial Hospital in Rochester. He has an appointment in the internal medicine/hematology department at Strong Memorial Hospital as an associate director of the therapeutic apheresis unit. Refaai is also an associate director of the pathology residency program at the University of Rochester Medical Center and the director of transfusion medicine fellowship. He received his medical degree from the Aleppo University School of Medicine in Syria. He then joined Massachusetts General Hospital/Harvard University in Boston as a research fellow in a special coagulation research lab. Refaai completed a residency in clinical pathology at the Washington University School of Medicine in St. Louis and held a fellowship in transfusion medicine at the University of Texas Southwestern in Dallas. His research focuses on the in vitro and in vivo effects of ABO antibodies on platelet function, coagulation and endothelial cell function. He is also involved in clinical trials of emergency reversal of coagulopathy, as well as treatments for deep vein thrombosis and thrombotic thrombocytopenic purpura. Refaai has more than 100 peer-reviewed published articles and about 13 book chapters.

 
Mary K. Rogers, DNP, MPA, RN, CSSMBB

Mary K. Rogers, DNP, MPA, RN, CSSMBB

Assistant Nurse Manager

UR Medicine–Strong Memorial Hospital

Mary Rogers’ 28 years of nursing experience have been mostly in critical care and PACU. She received her Bachelor of Science in nursing from the University of Rochester and is CPAN and CCRN certified.

 
Suzete Soares-McKenna, CPCS

Suzete Soares-McKenna, CPCS

Director, Credentialing

Catholic Health (Long Island)

Suzete Soares-McKenna started her career in the healthcare industry in 1993 with Good Samaritan Hospital in West Islip. While she has covered many roles in her 20 years with Good Samaritan Hospital, she was transferred to the credentialing department in 2011. Soares-McKenna has spent the past 10 years gaining experience in protocols and regulations of medical staff credentialing. She is a certified provider credentialing specialist and applies this knowledge as director for Catholic Health central credentialing processing services. Soares-McKenna is responsible for all aspects of processing initial credentialing applications, reappointment applications, management of expirables, delegated credentialing and mini credentialing for all referring physicians at 10 Catholic Health facilities. She oversees nearly 30 staff and is responsible for the management of 4,500 physicians.

 
Omar Tageldin , MD, MBBCh

Omar Tageldin , MD, MBBCh

Fellow, Gastroenterology and Hepatology

Albany Medical Center

Omar Tageldin recently completed his internal medicine residency and received the Distinction in Quality and Leadership. He grew up in Cairo, Egypt, where he received his medical degree from Ain Shams University.

 
E. Kate Valcin, MSN, RN, NEA-BC, CNL, CCRN

E. Kate Valcin, MSN, RN, NEA-BC, CNL, CCRN

Director, Adult Critical Care

UR Medicine–Strong Memorial Hospital

Kate Valcin has held multiple leadership roles in critical care, including assistant nurse manager and nurse manager of the medical intensive care unit. After seven years as a nurse manager, Valcin moved into the director role in 2015. Her role and mission can be categorized into two areas: keep patients safe and staff engaged. She spends much of her time working with staff to promote the pillars of a healthy work environment and to prevent hospital-acquired conditions. During the COVID-19 pandemic response, Valcin was a key leader in the expansion of ICU capacity to care for the COVID-19 surge. She partnered with provider leadership to host weekly open forums for staff where current data and care protocols were reviewed, potential future changes were discussed and staff had the opportunity to ask questions and share concerns directly with hospital leadership. As the COVID-19 census stabilized, Valcin directed focus on the emotional and social needs of staff, implementing wellness assessments, sharing resources with staff and providing opportunities for debriefing and feedback.

 
Courtney B. Vose, DNP, MBA, RN, APRN, NEA-BC

Courtney B. Vose, DNP, MBA, RN, APRN, NEA-BC

Vice President and Chief Nursing Officer

NewYork-Presbyterian/Columbia/Allen Hospital/Ambulatory Care Network-West and Assistant Professor, Clinical Nursing, Columbia University School of Nursing

Courtney Vose received her Bachelor of Science in nursing from Indiana University of Pennsylvania. She received her Master of Science in nursing and became a certified registered nurse practitioner at Temple University. Vose successfully completed the Penn State University Leadership Course and the Wharton Nursing Leaders Program at the University of Pennsylvania. She achieved her Master of Business Administration at DeSales University where she also obtained her Doctor of Nursing Practice in executive leadership in June 2016. Vose is an active member of the Sigma Theta Tau International Honor Society of Nursing and Delta Mu Delta International Honor Society. She is the president ex-officio and past treasurer to the Pennsylvania Eastern Regional Organization of Nurse Leaders, and completed a two-year term on the board of directors to the Pennsylvania Organization of Nurse Leaders. Vose recently served as the co-chair of the education committee for the New York Organization of Nurse Executives and Leaders, where she also served as ex-officio on the board of directors. She was recently elected to the Capital Blue Cross Board of Directors. Vose serves as a leadership and research preceptor to nurses at numerous universities, including New York University and Columbia University. Vose has advanced nursing practice through numerous publications, oral and poster presentations at regional, national and international meeting.

 
Lucy Xenophon, MD, MPH

Lucy Xenophon, MD, MPH

Chief Transformation Officer

Mount Sinai Morningside

Lucy Xenophon joined the executive team at Mount Sinai Morningside in 2014 as chief transformation officer. In addition to her senior leadership responsibilities, she directs a team in the MSM Lean Learning Lab, the first such lab in the Mount Sinai Health System. Her team works with leadership, middle managers and frontline staff to design healthcare delivery workflows and processes that remove waste and improve value for patients and staff. Xenophon was the idea architect for the first Daily Management and Incident Command Center for the Mount Sinai Health System – a space where real-time electronic dashboards drive daily collaborative decision making, enable sharing of resources across the health system and provide key information for emergency management teams. Xenophon began her medical career as a diagnostic radiologist with fellowship training in CT, MRI and sonography. She trained and worked in the Northwell Health System and served as the director of performance improvement for the department of radiology at Long Island Jewish Hospital. Immediately prior to her arrival at MSM, Xenophon directed the first Lean Lab at NuHealth, a safety-net hospital on Long Island. She graduated summa cum laude from the Sophie Davis School of Biomedical Education and earned her medical degree from New York University School of Medicine. She is board certified in both internal medicine and diagnostic radiology and holds a master’s degree in health management and policy from Columbia University Mailman School of Public Health.

 
Sang Won Yoon, PhD

Sang Won Yoon, PhD

Professor, Systems Science and Industrial Engineering

Thomas J. Watson College of Engineering and Applied Science, State University of New York at Binghamton

Sang Won Yoon received his doctoral degree from the school of industrial engineering at Purdue University. He joined the faculty of Watson College in the department of systems science and industrial engineering at SUNY Binghamton in 2010. Yoon received the SUNY Chancellor’s Award for Excellence in Scholarship and Creative Activities in 2019 and is a highly successful researcher who leads many productive, long-term, industry collaborations. He directs the complex system design and analysis laboratory and is a faculty member of the Watson Institute for Systems Excellence. He has conducted various healthcare projects sponsored by United Health Services, Montefiore Medical Center, Virtua Health, Upstate Medical Center and LiveOnNY. He has also worked on other data analytics, simulation and optimization projects with many industry partners, such as Analog Devices, Samsung, Sanmina SCI, Koh Young Technology, Raymond, Toyota Material Handing, Xerox, Innovation Associates, Bennett Distribution Services and U.S. Xpress.