Healthcare leaders are facing unprecedented challenges and living in a “VUCA” — volatile, uncertain, complex and ambiguous — world. Strong leaders need to be agile, influence team behaviors, communicate skillfully and deliver results.

To help healthcare organizations advance their leadership capabilities and position themselves to meet the demands of these turbulent times, the Healthcare Association of New York State has teamed up with Cornell SC Johnson College of Business at Cornell University to host Leading Through Turbulent Times.

Through this online program, you will uncover strategies to cope with and lead through a VUCA world, to become better positioned for success. Through peer coaching, you will deepen your support network and have opportunities to consider new ways of approaching problems. You will also explore best practices for building an inclusive environment at the organizational, team and individual levels to strengthen the skillset of healthcare leaders of today and tomorrow.

This program is especially timely as we emerge from the peak of the COVID-19 epidemic to find that our work to rebuild and prepare for another possible surge is only beginning. The turbulence we have experienced this year will continue and healthcare leaders need to be ready.

Program Objectives

  • Explore how volatility, uncertainty, complexity and ambiguity impact one’s ability to lead.
  • Recognize the critical capabilities of an agile leader.
  • Discover concrete actions for leaders and members to foster a culture of psychological safety.
  • Identify and practice the skills of peer coaching.
  • Review the extensive research on the influence of conscious and unconscious bias on judgment and decision-making.
  • Discuss the essentials to communicating through a crisis.

Who Should Attend

Healthcare management professionals seeking leadership advancement or recently assuming a leadership role, including:

  • Quality management executives
  • Medical staff directors
  • Emergency department directors
  • Nursing administrators
  • Nursing directors
  • Laboratory service directors
  • Radiology service directors
  • Managed care directors
  • Reimbursement directors
  • Planning and development professionals
  • Information technology professionals
  • Human resources professionals
  • Community health coordinators
  • Chief executive officers
  • Chief operating officers
  • Chief financial officers
  • Chief medical officers
  • Chief nursing officers
  • Chief information officers