Advanced learning

Advanced learning sessions

The following live virtual sessions will be held over two days from 3 – 5 p.m. on the dates indicated. Each will run 55 minutes with a brief break in between.

May 4

3 – 3:55 p.m.

Driving Improvement

Robert Panzer, MD, FACP, Chief Quality Officer, University of Rochester Medical Center and Strong Memorial Hospital; Associate Vice President for Patient Care Quality and Safety, University of Rochester Medical Center; Associate Chief Medical Officer, Strong Memorial Hospital

Increase knowledge of how leadership can develop and implement systems to promote active oversight and drive meaningful improvement.

Learning objectives

By the end of this session, participants will be able to:

  • arrange quality measures to promote active oversight and drive meaningful improvement;
  • develop a clear aim statement using the SMART AIM format;
  • illustrate how to use Plan-Do-Study-Act cycles to ensure successful focused projects and broad initiatives; and
  • explain how leadership can use integration teams to structure oversight of multiple initiatives.

3:55 – 4:05 p.m.

Networking Break

4:05 – 5 p.m.

Statistics Fundamentals and Data Use

Colleen McVeigh, Senior Healthcare Informatics Analyst, HANYS

Learn to interpret, understand and utilize healthcare data and common visualizations.

Learning objectives

By the end of this session, participants will be able to:

  • identify common sources and types of data used in healthcare;
  • expand intermediate statistical concepts; and
  • interpret common data charts and graphs and understand when to apply them.

May 18

3 – 3:55 p.m.

Patient Safety, Culture of Safety and Teambuilding

Mark Jarrett, MD, MBA, Senior Vice President, Chief Quality Officer and Associate Chief Medical Officer, Northwell Health; Professor, Medicine, Donald and Barbara Zucker School of Medicine at Hofstra/Northwell

Understand the important role culture plays in ensuring patient safety.

Learning objectives

By the end of this session, participants will be able to:

  • discuss how to interpret and implement a plan based on a culture of safety survey;
  • describe Just Culture and its importance in safety;
  • articulate how to drive a culture of safety; and
  • explain the role of patients and families in patient safety.

3:55 – 4:05 p.m.

Networking Break

4:05 – 5 p.m.

Change Management

Nancy Rongo, CNAA, BC, CHCQM, Chief Quality Officer, United Health Services, Inc.

Understand the importance of change management, especially amidst continual change and uncertain times.

Learning objectives

By the end of this session, participants will be able to:

  • outline the change process;
  • define the role of the people side of change including stakeholder analysis; and
  • identify imperative communication and training considerations.

June 1

3 – 4 p.m.

Capstone presentations and participant insights

Program participants will share the quality programs they've implemented at their facilities, results observed and lessons learned.