HANYS' Quality Residency Program consists of three parts: a Nov. 14, 2019, on-site program; five virtual sessions; and a March 31, 2020, capstone program.

Virtual sessions will take place via webinar on the dates indicated at 4 p.m.

December 17, 2019

Patient Safety, Culture of Safety and Teambuilding

Mark Jarrett, MD, MBA, Senior Vice President and Chief Quality Officer, Associate Chief Medical Officer, Northwell Health, and Professor, Medicine, Donald and Barbara Zucker School of Medicine at Hofstra/Northwell

Understand the important role culture plays in ensuring patient safety.

Learning objectives

By the end of this session, participants will be able to:

  • discuss how to interpret and implement a plan based on a culture of safety survey;
  • describe a “Just Culture” and its importance in safety;
  • articulate how to drive a culture of safety; and
  • explain the role of patients and families in patient safety.

January 14, 2020

Developing & Implementing a Quality Program

Hillary S. Jalon, MS, Assistant Vice President, NYC Health + Hospitals

Jeremy Segall, MA, RDT, LCAT, Senior Director, System Performance Improvement, NYC Health + Hospitals

Understand how organizations have adapted their quality improvement work as the healthcare landscape has evolved.

Learning objectives

By the end of this session, participants will be able to:

  • develop and ground a performance improvement model to align a facility/system’s mission, vision, values and strategic priorities to enhance care and achieve target goals;
  • identify stakeholders and infrastructure necessary to drive and shift a facility/system from quality assurance to quality improvement via unit and clinic-based performance improvement projects;
  • define key strategy points to scale up and spread performance improvement activity across a facility/system;
  • explain how to establish an accountability structure for sustained performance improvement gains; and
  • describe an approach to developing a cohesive foundation for quality capacity building training across a health system.

February 4, 2020

Driving Improvement

Robert Panzer, MD, FACP, Chief Quality Officer, University of Rochester Medical Center and Strong Memorial Hospital; Associate Vice President for Patient Care Quality and Safety, University of Rochester Medical Center; Associate Chief Medical Officer, Strong Memorial Hospital

Increase knowledge of how leadership can develop and implement systems to promote active oversight and drive meaningful improvement.

Learning objectives

By the end of this session, participants will be able to:

  • arrange quality measures to promote active oversight and drive meaningful improvement;
  • develop a clear aim statement using the SMART AIM format;
  • illustrate how to use Plan-Do-Study-Act cycles to ensure successful focused projects and broad initiatives; and
  • explain how leadership can use integration teams to structure oversight of multiple initiatives.

February 25, 2020

Data Analytics – How to Use Data to Drive Improvement

Martha J. Radford, MD, FACC, FAHA, Senior Clinical Quality Advisor, NYU Langone Health; Professor of Medicine (Cardiology), Professor of Population Health, NYU School of Medicine

Understand how performance measurement and reporting contribute to organizational learning and change management.

Learning objectives

By the end of this session, participants will be able to:

  • outline the criteria for good performance measures;
  • discuss the relationship between internal and external performance measures;
  • develop performance measures and reports that tell a story; and
  • select performance measures and reports for a variety of audiences.

March 10, 2020

Sharing Your Story

Anna E. Gaeta, RN, BSN, MS, CPHQ, CPPS, Associate Vice President, Quality Support Services, Saratoga Hospital

Understand how to inspire continued improvement by successfully identifying and communicating improvement teams’ efforts and successes to both internal and external stakeholders.

Learning objectives

By the end of this session, participants will be able to:

  • differentiate between the methodology, structure and processes used to make improvement and how to tell the team’s improvement story;
  • identify at least six tactics to ensure effective communication of a team’s improvement journey;
  • review and apply the Pinnacle Award for Quality and Patient Safety criteria to an improvement effort or project;
  • describe how to wisely choose an improvement journey; and
  • explain the importance of beginning an improvement project with the end in mind.