Program details

HANYS' Quality Residency Program consists of four parts:

  • three on-demand quality basics sessions to be viewed between April 1 and April 13;
  • two half-day quality fundamentals sessions on April 13 and April 20
  • two advanced virtual learning webinars on May 4 and May 18; and
  • one Capstone program on June 1.

Quality basics on-demand sessions

To enhance the learning experience, participants are asked to view the following three 45-minute on-demand sessions between April 1 and April 13:


#1

HANYS Quality Residency Program: Your Roadmap for Success

Kathleen Rauch, RN, MSHQS, BSN, CPHQ, Vice President, Quality Advocacy, Research and Innovation and Post-acute and Continuing Care

Erin Gretzinger, CPHQ, Director, Quality Advocacy, Research and Innovation, HANYS

#2

Introduction to Healthcare Quality and Safety

Nancy Landor, RN, MS, CPHQ, Senior Director, Strategic Quality Initiatives, Quality Advocacy, Research and Innovation, HANYS

Build a foundational understanding of healthcare quality and safety.

Learning objectives

By the end of this session, participants will be able to:

  • review the history of quality improvement;
  • recognize early pioneers’ contributions to healthcare quality;
  • relate the evolution of performance and process improvement approaches to the sustainable principles and methodologies still in use today; and
  • discuss the depth and breadth of the quality field in 2020.

#3

Healthcare Quality Reporting Programs

Kathleen Rauch, RN, MSHQS, BSN, CPHQ

Understand quality reporting programs, associated requirements and what resources and tools are available.

Learning objectives

By the end of this session, participants will be able to:

  • describe the various federal quality reporting programs and list where program resources can be found; and
  • discuss New York state quality programs and note the location of quality program resources.

Quality fundamentals | April 13

1 – 1:10 p.m.

Welcome and opening remarks

Kathleen Rauch, RN, MSHQS, BSN, CPHQ

Courtney Burke, Chief Operating and Innovation Officer, HANYS

1:10 – 2 p.m.

Building a Quality Culture

Cathleen Wright, DNS, RN, Director, Statewide Hospital Quality Improvement, HANYS

Understand the role culture plays in organizational quality and patient safety.

Learning objectives

By the end of this session, participants will be able to:

  • define a culture of quality;
  • discuss the role of culture in implementing quality and safety initiatives;
  • identify strategies for building a culture of quality;
  • apply leadership and organizational change theories and principles; and
  • recognize culture and its role in implementation of quality and patient safety initiatives.

2 – 2:10 p.m.

Networking break

2:10 – 3 p.m.

Effective Communication

Erin Gretzinger, CPHQ

Increase knowledge regarding communication and messaging strategies for clear understanding, buy-in, prioritization and actionable improvement.

Learning objectives

By the end of this session, participants will be able to:

  • identify at least two strategies for communicating effectively with leadership and front-line staff;
  • outline levels of listening within the principles of communication;
  • use active listening and communicating feedback strategies in the workplace; and
  • describe how concise messaging tools can be used in various venues with diverse audiences to support quality improvement.

3 – 3:55 p.m.

Innovative Approaches to Improving Quality and Patient Safety

Christina Miller-Foster, MPA, Senior Director, Quality Advocacy, Research and Innovation, HANYS

Increase knowledge of innovative quality and patient safety programs, including patient- and family-engaged care, Lean, Just Culture, root cause analysis, human factors engineering and high reliability.

Learning objectives

By the end of this session, participants will be able to:

  • evaluate your organization’s use of innovative approaches to improving quality and patient safety;
  • explain how patient- and family-engaged care contributes to improved quality and patient safety;
  • identify opportunities to eliminate waste and enhance efficiency using Lean;
  • apply Just Culture principles to foster a culture of safety;
  • articulate the RCA2 approach to root cause analysis;
  • identify patient safety vulnerabilities related to human factors engineering; and
  • assess your organization’s current status and identify next steps in the high reliability journey.

3:55 – 4 p.m.

Closing remarks

Kathleen Rauch, RN, MSHQS, BSN, CPHQ

Quality fundamentals | April 20

1 – 1:10 p.m.

Opening remarks

Kathleen Rauch, RN, MSHQS, BSN, CPHQ

1:10 – 2:10 p.m.

Measurement and Outcome Analysis 101

Colleen McVeigh, Senior Healthcare Informatics Analyst, HANYS

Understand the common concepts and terminology necessary to interpret and improve quality and patient safety.

Learning objectives

By the end of this session, participants will be able to:

  • describe healthcare measure classifications and their uses for a well-rounded measurement approach; and
  • interpret basic statistical concepts common to healthcare quality and patient safety.

2:10 – 2:20 p.m.

Networking break

2:20 – 3:50 p.m.

Evidence-based HQS Improvement Tools and Methods

Kathleen Rauch, RN, MSHQS, BSN, CPHQ

Erin Gretzinger, CPHQ

Become knowledgeable in process improvement methods and tools, as well as how and when to apply them.

Learning objectives

By the end of this session, participants will be able to:

  • apply the Model for Improvement;
  • describe the various types of performance and process improvement approaches;
  • explain how to utilize various performance improvement tools; and
  • discuss how to monitor performance improvement.

3:50 – 4 p.m.

Closing remarks

Kathleen Rauch, RN, MSHQS, BSN, CPHQ