Speakers

Courtney Burke,

Courtney Burke

Chief Operating and Innovation Officer

HANYS

As chief operating and innovation officer, Courtney Burke oversees all of HANYS’ operations and ensures optimal alignment of the Association’s various functions – from healthcare policy and advocacy to quality improvement and data analysis.

Ms. Burke comes to HANYS with an extensive background in healthcare operations and policy, with a career that has included executive positions in government and the healthcare provider sector.

Most recently, Ms. Burke served as senior vice president and chief strategy officer at Albany Medical Center. Before that, she served as New York state’s deputy secretary for health. In that role, Ms. Burke provided oversight for the state’s health and mental hygiene agencies, including the Department of Health, Office of Alcoholism and Substance Abuse Services, the Office for the Aging, Office of the Medicaid Inspector General, Office of Mental Health, Office for People with Developmental Disabilities, Developmental Disabilities Planning Council and the Justice Center.

Ms. Burke previously served as commissioner of the New York State Office for People with Developmental Disabilities, an agency of nearly 20,000 employees. Before that, she served as director of the Nelson A. Rockefeller Institute of Government’s New York State Health Policy Research Center and as the senior research scientist in the Rockefeller Institute’s Health and Medicaid studies program. Before joining the Institute, Ms. Burke worked at NYSDOH and as the Senior Policy Analyst at the New York State Office of Advocate for Persons with Disabilities.

She has a master’s degree in health policy and management from the School of Public Health, University at Albany, and a bachelor’s degree in political science and journalism from the University of Connecticut.

 
Erin Gretzinger, CPHQ

Erin Gretzinger, CPHQ

Director, Quality Advocacy, Research and Innovation

HANYS

Erin Gretzinger has worked in the public healthcare arena for more than 20 years. She coordinates HANYS’ quality initiatives and leads programming for Health Equity and the Opioid Addiction Prevention and Management Collaborative.

Before joining HANYS, Gretzinger served as director of the traumatic brain injury program for the state of Vermont, and served on the board of directors of the National Association of State Head Injury Administrators. As a clinical practice advisor with IPRO, Gretzinger provided technical assistance to ambulatory care practices and hospitals under the CMS MACRA Quality Payment Program. She also served as an assistant director on numerous healthcare reform demonstrations for the New York State Department of Health and worked as a certified music therapist in hospital and nursing home settings. She holds a Bachelor of Science Degree in music therapy from SUNY New Paltz and is a Certified Brain Injury Trainer.

 
Mark P. Jarrett, MD, MBA

Mark P. Jarrett, MD, MBA

Senior Vice President, Chief Quality Officer and Associate Chief Medical Officer

Northwell Health

Professor, Medicine

Donald and Barbara Zucker School of Medicine at Hofstra/Northwell

As chief quality officer for Northwell Health, Dr. Mark P. Jarrett is responsible for system-wide initiatives in quality and safety.

Jarrett is also Northwell’s associate chief medical officer and a professor of medicine at the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell.

He previously served as chief medical officer and DIO at Staten Island University Hospital. Prior to that appointment, Jarrett was director of rheumatology at SIUH from 1982-1999. He has extensive research experience, and has been published on the subject of the immune response in systemic lupus erythematosus, quality and cybersecurity in health care.

Jarrett is board certified in internal medicine and rheumatology. He is a Fellow of the American College of Physicians and the American College of Rheumatology and past president of the Richmond County Medical Society.

Jarrett earned his medical degree from New York University School of Medicine. He completed his residency in internal medicine at Montefiore Medical Center and a fellowship at Montefiore Medical Center and Albert Einstein College of Medicine.

Jarrett also holds a Master of Business Administration from Wagner College and a Master of Science in medical informatics from Northwestern University. He is also a certified Healthcare Information Security and Privacy Practitioner.

 
Nancy Landor, RN, MS, CPHQ

Nancy Landor, RN, MS, CPHQ

Senior Director, Strategic Quality Initiatives, Quality Advocacy, Research and Innovation

HANYS

Nancy Landor is a healthcare quality leader with more than 30 years of experience. Her work at HANYS spans the areas of quality, patient safety and innovation.

As senior director at HANYS for the last 10 years, Landor’s focus has been on coordinating statewide quality improvement collaborative activities that assist hospitals in achieving successful improvements for their patients and the New York state community. Her more recent collaborative initiatives include the New York State Partnership for Patients, HANYS’ High Reliability Institute and the Statewide Diabetes Campaign.

Prior to joining HANYS, Landor served as director of healthcare resources management for two hospital systems, where she was responsible for case and utilization management, hospital-wide and medical staff quality management, infection control, patient satisfaction and various outpatient areas and centers for excellence. She also served as director of quality management for the nation’s largest mental health company for its health maintenance organization and other products. During her five years in that role, she was accountable for leading numerous quality, performance and disease management improvement activities across New England and the mid-Atlantic states.

Landor has been active in a number of associations at the local, state and national level. She began her career as a registered nurse working in acute care medicine, emergency services and discharge planning. She received a bachelor’s degree in nursing from Russell Sage College and her master’s degree in business from Union College.

 
Colleen McVeigh,

Colleen McVeigh

Senior Healthcare Informatics Analyst

HANYS

Colleen McVeigh works on the data informatics team at HANYS, producing analytics to support HANYS' members and various divisions within the organization. She focuses on quality improvement and data analytics. She received her Bachelor of Business Administration in technology management from SUNY Cobleskill and her Master of Business Administration in healthcare administration from Union Graduate College.

 
Christina Miller-Foster, MPA

Christina Miller-Foster, MPA

Senior Director, Quality and Research Initiatives

HANYS

Christina Miller-Foster is a health policy professional with nearly twenty years of experience. As senior director, quality and research initiatives at HANYS, Miller-Foster provides strategic planning, coordination, development and execution of HANYS’ state policy priorities related to hospital quality and patient safety and oversees HANYS post-acute and continuing care work. She also manages a number of initiatives to assist HANYS members in meeting quality and patient safety goals, including programs focused on person-centered care, Lean and high reliability.

Before joining HANYS in 2012, Miller-Foster served as director of public policy for the New York State Association of Healthcare Providers, which represents more than 350 offices of certified and licensed home care agencies across the state. She was also previously the director of public affairs for Upper Hudson Planned Parenthood. Her expertise includes state and federal policy analysis, advocacy, communication, project management, grant writing and special events.

Miller-Foster earned a master’s degree in public administration from the Rockefeller College of Public Affairs and Policy at the State University of New York at Albany, and a Bachelor of Arts degree in communication from Marist College in Poughkeepsie, New York.

 
Robert Panzer, MD, FACP

Robert Panzer, MD, FACP

Chief Quality Officer

University of Rochester Medical Center and Strong Memorial Hospital

Associate Vice President for Patient Care Quality and Safety

University of Rochester Medical Center

Associate Chief Medical Officer

Strong Memorial Hospital

Dr. Robert Panzer is responsible for overseeing and supporting quality, patient safety and clinical improvement activities.

Panzer is also professor of medicine and of public health sciences at the University of Rochester School of Medicine and Dentistry. In 2012, he was designated the first Georgia & Thomas Gosnell Professor in Quality and Safety and continued in that role into 2019. Based in the general medicine division, he practiced part-time as a board-certified general internist.

Panzer graduated from Harvard College with a Bachelor of Arts and from Albany Medical College with a Doctor of Medicine Magna Cum Laude. He then completed a three-year medicine residency and a two-year fellowship in general internal medicine at Strong Memorial Hospital before joining the faculty of the University of Rochester School of Medicine & Dentistry.

Panzer actively collaborates with national and state organizations and networks working to improve the state of the art of quality improvement. He was the first author of the article “Increasing Demands for Quality Measurement,” published in a special edition of JAMA in November 2013.

 
Kathleen Rauch, RN, MSHQS, BSN, CPHQ

Kathleen Rauch, RN, MSHQS, BSN, CPHQ

Vice President, Quality Advocacy, Research and Innovation and Post-acute and Continuing Care

HANYS

Kathleen Rauch has more than 20 years of experience in healthcare quality, patient safety and regulatory and accreditation compliance. Working in the acute care setting, she has served as a lead on initiatives for adopting the Just Culture methodology, achieving zero preventable harm and implementing strategies to improve performance on value-based payment programs. Rauch has been published in the Journal of Healthcare Quality and has served as a presenter at regional conferences where she has shared readmission reduction strategies. As vice president of HANYS’ Quality Advocacy, Research and Innovation division, Rauch provides strategic direction, planning, coordination and oversight for development and execution of HANYS’ quality and patient safety agenda. She oversees numerous quality improvement grant projects, directs the formulation of advocacy and education strategies for HANYS’ quality agenda, collaborates with HANYS’ members, advocates on their behalf with regulators and policymakers and develops collaboratives and other educational resources. She holds a Master of Science degree in healthcare quality and safety from Thomas Jefferson University.

 
Nancy Rongo, CNAA, BC, CHCQM

Nancy Rongo, CNAA, BC, CHCQM

Chief Quality Officer

United Health Services, Inc.

Nancy Rongo is the chief quality officer at United Health Services, Inc and vice president for quality and patient safety at UHS Hospitals where she provides leadership and guidance for functions related to quality, patient safety, risk management, care coordination and accreditation/regulatory compliance.

Rongo serves as the hospital’s primary resource for expertise on performance improvement principles and priorities, working closely with senior leaders to achieve clinical excellence goals. Most recently, she set and guided strategies for population health management and value-based program strategies. In addition to her senior management role, she serves as the organization’s privacy officer.

Rongo is a graduate of the Tompkins Cortland Community College nursing program and earned a Bachelor of Science and master’s degree in nursing from SUNY Health Science Center in Syracuse. She also holds a post-master’s certificate in nursing administration from Syracuse University and was awarded a certificate from the Academy for Healthcare Leadership Advancement from the Johnson School at Cornell.

Rongo holds a black belt in Six Sigma improvement methodology from Binghamton and Dartmouth Universities and is a fellow of the American College of Healthcare Executives.

Rongo has previously served on a number of healthcare boards, and currently serves on the UHS Senior Living at Ideal, UHS Home Care and the Industrial Engineering Advisory Council for the State University of New York - Binghamton University Boards. She is also a member of the American Society of Quality, American College of Healthcare Executives, American Board of Quality & Utilization Review Physicians and Nurse Executive ANCC. She’s also a member of the District 5 New York State Nurses Association, Inc. and received the Honored Nurse in Leadership award in 2010.

 
Cathleen Wright, DNS, RN

Cathleen Wright, DNS, RN

Director, Statewide Hospital Quality Improvement

HANYS

Cathleen Wright has extensive experience in quality improvement. She currently serves as project manager for the CMS Eastern U.S. Quality Improvement Collaborative (EQIC) contract recently awarded to HANYS. Previously, as director for the New York State Partnership for Patients, Wright ensured the daily and overall effectiveness of all NYSPFP operating systems, including project management, education, materials development, broad-based quality improvement activities and member support at the hospital level. She has led project managers and subject matter experts on nursing and bedside safety initiatives, including unit-based safety, hospital-acquired conditions, culture and leadership. She has coached, taught and supported initiatives tailored to the needs of each hospital, applying standard quality, lean and change management tools.

In her roles as hospital vice president of patient care services and chief nursing officer, Wright established patient satisfaction and service excellence programs that included development of measurement systems, performance standards, employee recognition, staff development, patient safety and patient-centered care and executive rounding for quality improvement. Her master’s and doctoral graduate work focused on organizational climate and patient satisfaction.