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New NYSPFP QI programming proves to be helpful

One of the latest interventions of the New York State Partnership for Patients for participating hospitals is a series of initiative-based and hospital-specific Rapid-Cycle Improvement Programs focusing on various hospital-acquired conditions. Many of the programs include NYSPFP staff spending a day at the participating hospital to complete a tracer-like review with an opening conference and closing exit session. A final report follows the facility assessment and includes positive findings, strengths, opportunities for improvement and helpful tools and resources. Whether the hospital wants to improve a certain rate or is striving to reach a top percentile of performance, this tailored approach is designed to provide targeted support. 

One NYSPFP participating hospital, Ellis Medicine, took advantage of both the pressure injury and ventilator-associated event programs and provided insightful feedback relative to the RCIP process. The Ellis Medicine team said the facility onsite assessment, post-visit feedback report and suggestions:

  • were well-orchestrated;
  • provided best practices and subject matter expert review;
  • identified new opportunities and approaches for improvement;
  • reinforced known opportunities;
  • gave momentum and attention to known areas of opportunity by providing a second opinion;
  • helped to springboard our pressure injury plan and provide guidance on where to start; and
  • improved buy-in from frontline staff and providers who may have been normally hesitant or historically resistant.

Notably, the team from Ellis Medicine appreciated that there was no extra cost or financial obligation for the hospital, as it is another feature of NYSPFP's technical assistance available to all participants. Renee Jahn, director of performance improvement at Ellis Medicine, added "while we have not reaped all the benefits, we anticipate that list will grow." NYSPFP appreciates the Ellis Medicine team’s energy, professionalism and commitment to the work, which has already begun to show positive results.

As NYSPFP continues to seek the approaches and tools to drive continuous quality improvement that truly help hospitals implement best practices, the RCIP approach will be considered in other areas to help hospitals implement, hardwire and sustain best practices to achieve their goals. Contact: Nancy Landor

Published June 28, 2019