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Member Spotlight: St. Francis Hospital & Heart Center enhances capacity management and patient throughput

Disruptive capacity constraints in hospital emergency departments are a serious barrier to providing timely, appropriate care to patients. Bed shortages and delayed transfers to lower levels of care can cause congestion in the ED and procedural areas, and negatively impact patient satisfaction overall.

In 2017, St. Francis Hospital & Heart Center identified capacity as a barrier to addressing the needs of the community and the mission and values of the organization. In response, they created the interdisciplinary Clinical Progression Program.

Read our full story to learn more about this initiative and its results.

This story is just one of the many initiatives profiled on HANYS' Member Spotlight website that demonstrate how New York healthcare providers are investing in forward-looking initiatives that improve care quality and health outcomes.

Published February 12, 2021