Agenda

Introductory level (Day 1)

7:45 – 8:15 a.m.

Continental breakfast

8:15 – 8:30 a.m.

Welcome and Opening Comments

Loretta Willis, RN, BSN, CCM, CPHQ, Vice President, Quality Advocacy, Research, and Innovation, HANYS

8:30 – 9:30 a.m.

Area 1. Introduction to Healthcare Quality and Safety

Nancy Landor, RN, MS, CPHQ, Senior Director, Strategic Quality Initiatives, HANYS

Goal: Build a foundational understanding of healthcare quality and patient safety.

Learning objectives: By the end of this session, participants will be able to:

  • review the history of quality improvement;
  • cite early pioneers’ contributions to healthcare quality;
  • relate the evolution of performance and process improvement approaches to the sustainable principles and methodologies still in use today; and
  • identify the depth and breadth of the quality field in 2019.

9:30 – 10:15 a.m.

Area 2. Building a Quality Culture

Cathleen Wright, DNS, RN, Director, Statewide Hospital Quality Improvement, HANYS/New York State Partnership for Patients

Goal: Understand the role culture plays in organizational quality and patient safety.

Learning objectives: By the end of this session, participants will be able to:

  • define a culture of quality;
  • discuss the role of culture in implementing quality and safety initiatives;
  • identify strategies for building a culture of quality;
  • apply leadership and organizational change theories and principles; and
  • recognize culture and its role in implementation of quality and patient safety initiatives.

10:15 – 10:25 a.m.

Break

10:25 – 11:25 a.m.

Area 3. Healthcare Quality Reporting Programs

Kathleen Rauch, RN, MSHQS, BSN, CPHQ, Senior Director, Quality Advocacy, Research, and Innovation, HANYS

Goal: Understand the reporting programs, associated requirements and where to access resources and tools.

Learning objectives: By the end of this session, participants will be able to:

  • identify the various federal quality reporting programs and where federal program resources are available; and
  • explain New York state quality programs and how to locate state quality program resources.

11:25 a.m. – 12:15 p.m.

Area 4. Measurement and Outcome Analysis

Sarah DuVall, MPH, CPHQ, Director, Quality Advocacy, Research, and Innovation, HANYS

Goal: Understand the basic statistics necessary to optimize use of tools to improve quality and patient safety.

Learning objectives: By the end of this session, participants will be able to:

  • interpret and apply basic statistics commonly used in quality correctly;
  • identify ways to maximize analytics for quality improvement; and
  • discuss the influence of data analytics from various disciplines, e.g., public health, on healthcare.

12:15 – 1 p.m.

Lunch

1 – 4 p.m. (A short break will be provided)

Area 5. Evidence-Based Healthcare Quality and Safety Improvement (Tools and Methods)

Kathleen Rauch, RN, MSHQS, BSN, CPHQ, Senior Director, Quality Advocacy, Research, and Innovation, HANYS

Goal: Become knowledgeable in process improvement methods and tools, as well as how and when to apply or use them.

Learning objectives: By the end of this session, participants will be able to:

  • apply the Model for Improvement;
  • describe various types of performance and process improvement approaches;
  • use various performance improvement tools; and
  • explain how to monitor performance improvement.

Intermediate level (Day 2 morning)

7:30 – 8 a.m.

Continental breakfast

8 – 9:30 a.m.

Area 6. Pulling It All Together: Implementation of Quality Improvement

Sarah DuVall, MPH, CPHQ, Director, Quality Advocacy, Research, and Innovation, HANYS

Goal: Apply the quality principles learned to a few mock scenarios.

Learning objectives: By the end of this session, participants will be able to:

  • apply quality methods appropriately;
  • demonstrate a functional understanding of quality data management techniques; and
  • illustrate ability to use a quality management team approach.

9:30 – 10:30 a.m.

Area 7. Communication

Loretta Willis, RN, BSN, CCM, CPHQ, Vice President, Quality Advocacy, Research, and Innovation, HANYS

Goal: Test key quality-related communication and messaging strategies for clear understanding, buy-in, prioritization and actionable improvement.

Learning objectives: By the end of this session, participants will be able to:

  • identify at least two communication strategies for leadership;
  • identify at least two communication strategies for frontline staff;
  • practice using one of the newly learned skills within two weeks of the Quality Bootcamp; and
  • assess outcome, adopt or adapt and try again.

10:30 – 10:45 a.m.

Break

10:45 a.m. – noon

Area 8. Innovative Approaches to Improving Healthcare Quality and Safety

Christina Miller-Foster, MPA, Senior Director, Quality Advocacy, Research, and Innovation

Goal: Increase knowledge of innovative quality and patient safety programs, including patient and family engaged care, Lean, just culture, root cause analysis, human factors engineering and high reliability.

Learning objectives: By the end of this session, participants will be able to:

  • define innovation in quality and patient safety;
  • discuss how changes in quality management structure will impact your organization;
  • assess your organization’s current status in the high reliability journey and identify next steps;
  • apply the just culture algorithm to foster a culture of safety;
  • identify patient safety vulnerabilities related to human factors engineering;
  • explain how patient- and family-engaged care contributes to improved quality and patient safety; and
  • articulate the “RCA2” approach to root cause analysis.

Noon – 1 p.m.

Lunch

Advanced level (Day 2 afternoon)

1 – 2 p.m.

Area 9. Innovation From the Front Lines: Regional Strategies Across the Quality Landscape

Syracuse event:

Stephanie Johnson, RN, St. Joseph’s Hospital Health Center, Syracuse

East Elmhurst event:

Hillary Jalon, Associate Vice President, quality and safety, NYC Health + Hospitals

Jeremy Segall, Senior Director, Performance Improvement, NYC Health + Hospitals

Goal: Learn how organizations have adapted their quality improvement work as the healthcare landscape has evolved.

Learning objectives: By the end of this session, participants will be able to:

  • describe innovative strategies used to create a quality culture; and
  • outline the challenges associated with changing organizational structures, systems and processes to achieve quality priorities.

2 – 2:15 p.m.

Break

2:15 – 3:30 p.m.

Area 10. Emerging Quality and Patient Safety Priorities

Syracuse event:

Kathleen Rauch, RN, MSHQS, BSN, CPHQ, Senior Director, Quality Advocacy, Research, and Innovation, HANYS

East Elmhurst event:

Akinluwa (Akin) Demehin, MPH, Director, Policy, American Hospital Association

Goal: Understand the federal and state quality and patient safety priorities that are on the horizon and their potential operational and/or fiscal impacts.

Learning objectives: By the end of this session, participants will be able to:

  • identify the major federal quality and safety public policy trends and issues that affect hospitals and health systems; and
  • provide information on the most recent quality regulations affecting hospitals and health systems.

3:30 – 4 p.m.

Closing Remarks

Loretta Willis, RN, BSN, CCM, CPHQ, Vice President, Quality Advocacy, Research, and Innovation, HANYS