United Health Services Community Paramedicine program delivers in-home care to patients
Patients face challenges that extend well beyond a single hospitalization. For the most vulnerable, this can include mobility limitations, chronic conditions, transportation barriers and unmet social needs that make it difficult to access the care and services necessary to remain healthy at home. United Health Services’ Community Paramedicine program closes those gaps by extending healthcare beyond traditional settings to bring patient-centered care directly into the community.
This collaborative program brings inpatient case management, population health, telehealth, Hospital Care at Home, laboratory services, primary and specialty care and community paramedics together to identify and support patients who are at increased risk for hospitalization or emergency department utilization and may benefit from proactive in-home care.
Referrals originate from a variety of sources, including wound care, Hospital Care at Home, laboratory services, care management and primary and specialty care providers. The program focuses on patients with chronic conditions, mobility limitations and other barriers that make accessing traditional healthcare services difficult.
Care coordination is essential. Team members meet regularly and use secure communication tools within the electronic health record to discuss patient needs, address care barriers and coordinate individualized care plans. By aligning clinical, social and logistical support services, the program helps patients remain safely in their homes and maintain independence while reducing unnecessary healthcare utilization.
More than 83% of patients enrolled in the program avoided ED visits or hospitalizations during the 30 days following discharge from the program. Average inpatient length of stay has been reduced by approximately 3.5 days per patient, and 95% of participants were connected with ongoing preventive care services upon program completion.
As of Feb. 1, community paramedics completed 1,452 visits for 279 unique patients. In the first half of 2026, the team provided 646 visits to 128 patients, averaging nearly 25 patient visits each week.
For more information, contact Sean Dolan, System Program Manager, Virtual Health and Digital Transformation, United Health Services Hospitals, Inc., at sean.dolan@nyuhs.org or 607.240.2135.
