Spotlight on Montefiore Health System

Their Discharge Lounge provides patients a calm, welcoming environment to wait for their ride home while freeing up beds for those who need them. Watch our video Member Spotlight to see how the lounge enhances the patient experience and alleviates flow challenges, while follow-up phone calls made by discharge coordinators encourage patient comfort and help prevent unnecessary hospital readmissions. Want to be highlighted in our Member Spotlight? Submit your story today!