Agenda
Wednesday, June 19 | Pre-conference activities
All June 19 events will take place at the Saratoga National Golf Club
Noon
HANYS golf outing New for 2024!
*Tee-off times will be confirmed two weeks prior to the event and range from 11 a.m. to 1:50 p.m.
Swing your way into the conference with some competition and camaraderie! Whether you’re a serious golfer or just want to do some casual putting and enjoy the outdoors, our golf outing will give you a chance to relax and have fun before we jump into our main educational programming on Thursday and Friday. As the saying goes: Work hard, play hard.
All golfers will receive a boxed lunch.
5:30 p.m.
Welcome reception
All attendees are welcome to kick off the conference at the opening reception. Enjoy great food and conversation in the beautiful atmosphere of Saratoga National Golf Club.
Note: You do not need to have participated in the golf outing to attend the reception.
6:30 – 8 p.m.
Dinner
Continue the networking and fun with a relaxed dinner featuring delicious culinary stations. Come and go at your convenience.
Note: You do not need to have participated in the golf outing to attend dinner.
Guests are welcome to attend the welcome reception and dinner for an additional fee of $125 per person.
Thursday, June 20 | Conference sessions
7 – 9 a.m.
Breakfast and check-in
Conference Hub will be available throughout the day for check-in and information.
8 – 10 a.m.
HANYS board of trustees meeting
This meeting is open to all HANYS members.
10:30 – 11:45 a.m.
The future of politics: From D.C. to the front lines
Domenico Montanaro, Senior Political Editor and Correspondent, Washington Desk, NPR
Montanaro will examine the latest trends in politics, including reporting from inside the White House, an analysis of the latest legislative movements and the electoral landscape. He’ll share his deep knowledge and understanding of polling and data and how they apply to presidential and congressional campaigns.
11:45 a.m. – 1 p.m.
DemandWorkforceDisparitiesAffordability
Lunch and fireside chat with Bea Grause and Rick Pollack
0.5 credit
Richard J. Pollack, President and Chief Executive Officer, American Hospital Association
Rick Pollack ad Bea Grause will discuss the national healthcare landscape. Together, they'll examine the current public perception of hospitals and share strategies for leveraging conversations with policymakers and the public to highlight the essential economic and community benefits hospitals provide each day and seize back control of the healthcare narrative.
1 – 1:15 p.m.
Break
1:15 – 2:15 p.m.
Breakout sessions
DemandWorkforce
AI and healthcare: Practical strategy guidance, current value and future expectations
1 credit
Moderator: Thomas Hallisey, Director, Health Information Technology, HANYS
Michael Hasselberg, PhD, RN, PMHNP-BC, Associate Professor, Psychiatry, Clinical Nursing and Data Science and Chief Digital Health Officer, UR Medicine; Co-Director, UR Health Lab, University of Rochester Medical Center
Girish N. Nadkarni, MD, MPH, Director, The Charles Bronfman Institute of Personalized Medicine; System Chief, Division of Data-Driven and Digital Medicine; Irene and Dr. Arthur Fishberg Professor of Medicine, Icahn School of Medicine at Mount Sinai and Mount Sinai Health System
During this session, we will look at existing AI programs, providing guidance on how to start and examining the value proposition, along with results to date. Our expert panel will also review the future of and expectations for AI tools, particularly new generative AI capabilities and their impact in the near future. We’ll look at projects underway and the future capabilities and implications of the latest AI tools.
WorkforceDisparities
Integration of DEI: Strategies for executive leaders to enhance recruitment and retention
1 credit
Ebony Caldwell, EdD, Vice President, Diversity, Health Equity and Inclusion, Rochester Regional Health
Shana L. Dacon-Pereira, MPH, MBA, CPXP, Assistant Vice President, Corporate Health System Affairs, Office for Diversity and Inclusion, Mount Sinai Health System
Lonie Stanford Haynes, DLP, Senior Vice President, Chief Diversity, Health Equity, Inclusion and Justice Officer, Rochester Regional Health
Embedding diversity, equity and inclusion into the fabric of healthcare organizations ultimately leads to better outcomes for patients, more pools of talent and stronger relationships between healthcare organizations and the communities they serve. At a time when health systems across the nation are struggling with workforce recruitment and retention, focusing on innovative DEI integration into the healthcare workforce can affect lasting and sustainable change.
During this session, leaders from two large health systems will share their approaches to integrating DEI into recruitment and retention workforce strategies.
Learning objectives
- understand the business case for diversity, equity and inclusion initiatives supported by research;
- articulate three characteristics of successful DEI initiatives in the workplace; and
- recognize the key role DEI plays in employee engagement and workforce growth.
WorkforceAffordability
Blueprint for transformation: How a “Guaranteed Savings Plan” can save millions in contract labor costs
Beth Delricco, Senior Vice President, Client Services, Adaptive Workforce Solutions
Julie O’Keefe, President and Chief Executive Officer, Adaptive Workforce Solutions
Nancy Resseguie, RN, BSN, Director, Nurse Recruitment, University of Rochester Medical Center
During this session you’ll learn how Strong Memorial Hospital’s partnership with Adaptive Workforce Solutions helped them move from using manual systems to manage contract labor needs and processes to an automated system that netted them millions in savings at a time when utilization was rising.
Representatives from Adaptive’s executive team will share how their Guaranteed Savings Program can help New York hospitals improve staff sourcing, credentialing, timekeeping and invoicing all while bolstering their bottom line.
Learning objectives
- identify the baseline services a workforce management partnership should offer;
- learn how to set a path to true savings by identifying ten key areas of savings, as outlined in Adaptive’s Guaranteed Savings Plan;
- understand the New Technology Roadmap and recognize the value automation brings to operational processes by utilizing adaptable resources; and
- see examples of how business intelligence and analytics drive better decision-making and result in greater savings.
2:15 – 2:30 p.m.
Break
2:30 – 3:30 p.m.
Breakout sessions
Demand
Person-centered care in the new normal
1 credit
Michael Giuliano, President, Planetree International
Eric Wei, MD, Senior Vice President and Chief Quality Officer, NYC Health + Hospitals
Person-centered care focuses on the needs of individuals, guided by their preferences and values, and includes supporting structures, policies and practices that create a culture of quality, compassion and partnership across the care continuum.
Post-pandemic, many organizations are recommitting to improving patient experience. Planetree International will share its framework for person-centered care, highlighting those areas that have evolved since the pandemic. Additionally, NYC Health + Hospitals will share its work in person-centered care, including the Helping Healers Heal program and its Planetree certification journey.
Learning objectives
- explain the difference between person-centered care and the traditional healthcare model;
- describe the anticipated improvements in patient outcomes, patient satisfaction and staff satisfaction that may result from implementing person-centered care practices; and
- evaluate your organization’s progress in building a culture of person-centered care.
DemandWorkforceDisparitiesAffordability
Optimizing your relationship with the board: Creating a partnership
1 credit
Todd Charles Linden, MA, FACHE, President, Linden Consulting and Chief Executive Officer Emeritus, Grinnell Regional Medical Center
In the pursuit of exceptional organizational performance, the vital partnership between the board and the CEO stands at the forefront. Hear from a governance and leadership expert on the invaluable strategies for not only building but also optimizing the crucial board-CEO relationship.
We will delve into the core principles that underpin a strong board-CEO relationship, including practical approaches, actionable insights and a thoughtful game plan for strengthening and sustaining the board-CEO relationship in your organization. Whether you are a board member or a CEO, this session will provide valuable guidance to optimize this vital partnership for exceptional organizational performance.
Learning objectives
- discover how to structure board meetings to facilitate open communication, productive discussions and informed decision-making, including agenda setting, meeting preparation and fostering constructive dialogue among board members and the CEO;
- learn the significance of executive sessions and how they can enhance confidentiality, candid conversations and problem-solving between the board and the CEO, including best practices for conducting executive sessions that yield actionable outcomes;
- gain a deep understanding of the roles and responsibilities of both the board and the CEO, including how clarifying and aligning these roles can prevent conflicts, enhance accountability and drive organizational success;
- uncover strategies to ensure that the board and CEO work in harmony towards common goals, including techniques for setting and revising organizational strategies that reflect the collective vision of the leadership team; and
- explore the critical elements of trust-building and transparency within the board-CEO relationship, and how these foundational principles can foster a culture of collaboration, ethical decision-making and shared values.
Workforce
The healthcare workforce: Updates and opportunities
1 credit
Moderator: Laura Palmer, Director, Regulatory Affairs, HANYS
Dana Politis, Associate Commissioner for Workforce Development, New York State Department of Labor
Carrie Roseamelia, PhD, Director, Office of Healthcare Workforce Innovation, Center for Health Care Policy and Resource Development, New York State Department of Health
Suzanne Sullivan, RN, JD, Executive Secretary to the New York State Board for Nursing, New York State Education Department
This breakout session features an expert panel with unique perspectives on the healthcare workforce. Panelists will provide an update on the work their organizations are doing to support the healthcare workforce and share opportunities available to help HANYS members bolster their own workforces. A moderated question-and-answer discussion will conclude the breakout session.
Learning objectives
- review existing programs and recent regulatory activity related to workforce;
- discuss upcoming opportunities that have the potential to alleviate existing workforce constraints; and
- identify available opportunities to support recruitment and retention efforts.
3:30 – 4:30 p.m.
Ice cream social
Sponsored by HANYS Marketplace®
Cool off and relax with colleagues after a long day of thought-provoking sessions.
4:30 p.m.
Adjourn for the day
Enjoy dinner on your own in Saratoga.
Friday, June 21 | Conference sessions
7:15 – 8 a.m.
Breakfast
8 – 9 a.m.
Demand
Age-Friendly Health Systems: A powerful approach to meeting the needs of older adults
1 credit
Damara Gutnick, MD, Senior Director, Office of Community and Population Health, Montefiore Medical Center
Hospitals, health systems and providers across the continuum of care are experiencing a demographic shift in their patient population — patients are becoming older and more complex, both medically and socially. This session will provide an overview of the Age-Friendly 4Ms framework and the business case for engaging in this work, including improved patient experience and outcomes, enhanced reputation and reduced clinical burden.
Attendees will also learn about HANYS’ work in this space and opportunities to join our collaboratives in 2024 and 2025.
Learning objectives
- explain the anticipated shifts in patient demographics and complexity over the next ten years;
- describe the 4Ms of an Age-Friendly Health System;
- describe how understanding what matters to older adults can provide insight into social needs that contribute to health disparities; and
- assess how your organization can better apply 4Ms care to meet the needs of older adults in your community.
9 – 9:15 a.m.
Break
9:15 – 10:15 a.m.
Breakout sessions
Disparities
Successful models of community partnership to improve health equity
1 credit
Alvin Lin, Vice President, Ambulatory Care Transformation and Innovation, SBH Health System
Patricia “Patty” Charvat, Senior Vice President, Marketing and Strategy, Mohawk Valley Health System
Through community partnership, hospitals and health systems can earn trust, deepen their understanding of local issues and meet the unique needs of the populations they serve. Leaders from SBH Health System in the Bronx and Mohawk Valley Health System in Utica will share their experiences partnering with their communities to advance health equity.
SBH will share their holistic approach to engaging the community — both patients and staff — through workforce programs, affordable housing, The Health and Wellness Center and other initiatives.
MVHS will discuss their journey to providing culturally and linguistically appropriate care, by partnering with The Center (formerly known as the Mohawk Valley Resource Center for Refugees), establishing a health equity task force and leading the Mohawk Valley Partnership for Healthy Lifestyles that has grown from a targeted heart disease prevention program to a broader lifestyle and disease prevention initiative.
Learning objectives
- examine the role of health system leadership in community health work;
- acquire best practices for community outreach and engagement; and
- review how two health systems are advancing health equity and how to apply these strategies locally.
Demand
Creating a fully integrated comprehensive virtual care program: Value proposition, strategy considerations and existing programs
1 credit
Moderator: Thomas Hallisey
Iris Berman, RN, MSN, CCRN-K, Vice President, Telehealth Services, Northwell Health
Terri Couts, RN-BC, MHA, CHCIO, CDH-E, Senior Vice President and Chief Digital Information Officer, The Guthrie Clinic
Our expert panel will guide a discussion on the present and future of virtual care in our healthcare systems. We will define virtual care, review current projects and look at key performance measurements as well as return on investment measures.
We’ll continue the discussion with a deep dive into long-term goals, including integrated virtual care across the enterprise and across the care continuum, for both technology and operations. We will also highlight how integrated virtual care can help meet consumer demand, address workforce concerns and create competitive advantages, with a review of the virtual care ecosystem, including competitors, potential partners and regulatory concerns.
Affordability
What’s in your toolkit to help patients with medical debt?
1 credit
John Fistner, Founder and Chief Executive Officer, AblePay Health
Ruth Landé, Vice President for Provider Relations, RIP Medical Debt
Hospitals are continuously under the microscope for the medical debt patients accrue. This makes it all the more critical that hospitals provide support to help patients with medical debt. During this session, hospital leaders along with representatives from AblePay and RIP Medical Debt will explore the tools hospitals should consider as part of their toolkit to support patients with medical debt while still getting paid for the care provided from those who can afford it.
10:15 – 10:30 a.m.
Break
10:30 – 11:30 a.m.
Demand
Gigatrends: Seven tech trends that are changing everything
Tom Koulopoulos, Chairman and founder, Delphi Group
Gigatrends looks at the greatest technological shifts of the 21st century and lays out a roadmap to navigate the change, disruption and opportunities they will create. From the metaverse and Web 3.0 to the emergence of digital workers, from frictionless commerce to blockchain, the global healthcare crisis to generation alpha, Gigatrends sheds a bright and insightful light on the many unanticipated ways that technology will shape the future; connecting the dots between what are often confusing and disconnected trends to make them understandable and actionable. And all of this comes directly from Koulopoulos’s unique perspective of more than four decades on the front lines of the technology revolution.
Gigatrends is customized for each audience and takes a decidedly behavioral approach to describing how technology will shape us, our organizations and the world — providing a practical roadmap for organizations that want to thrive in the 21st century.
At a time when uncertainty seems to loom large over every aspect of our lives, Gigatrends sets a course for the future that is realistic, fascinating and, above all, hopeful.
11:30 a.m.