Opening Session: Foundational Skills | Sept. 18 – 20

Cornell University, Ithaca

Monday, Sept. 18

Noon – 12:45 p.m.

Welcome lunch

12:45 – 1 p.m.

Introductions and program overview

1 – 4:30 p.m.

Leading effective organizational change


Elizabeth A. “Beta” Mannix, PhD, Ann Whitney Olin Professor of Management, SC Johnson Graduate School of Management, Cornell University

Healthcare is experiencing significant and rapid change. From moments of opportunity to times of adversity, high-performing leaders guide their organizations through challenge and change. Successful leaders understand how to open people’s minds to move past the obstacles that stall new ideas and innovation. They coordinate teams across diverse, cross-functional knowledge areas and engage and motivate technical experts.

In this session we will understand how to motivate at an individual, team and organizational level. Using specific case examples from healthcare, we will examine the underlying reasons that change is resisted and examine strategies to overcome obstacles to progress.

4:30 – 5 p.m.

Capstone orientation

6 – 8 p.m.

Reception and dinner

Tuesday, Sept. 19

8:30 – 11:45 a.m.

Strategic negotiation


Stephen Sauer, PhD, Senior Lecturer, SC Johnson Graduate School of Management, Cornell University

Healthcare professionals must understand how to manage conflict. Physicians may have difficult conversations with insurance providers or patients, nurses must manage their teams or clinicians from other departments and administrators may find themselves negotiating internally or externally with providers.

In this session, we will cover everything from understanding your BATNA (best alternative to a negotiated agreement) to refining your aspirations in response to the other party’s needs and tactics. We’ll use interactive, real-world negotiation simulations to help participants understand their personal tendencies in the face of conflict and learn how to manage their bargaining strengths and weaknesses. We will discuss how to manage difficult people and handle manipulative tactics, focusing on healthcare examples, when to walk away from a negotiation and how to increase your likelihood of reaching the prized win-win solution.

Noon – 1 p.m.


1 – 4:30 p.m.

Strategic negotiation | Part 2

Stephen Sauer, PhD

6 p.m.

Dinner on your own in Ithaca

Wednesday, Sept. 20

8:30 – 10:45 a.m.

Fostering a culture of motivation and engagement


Elizabeth A. “Beta” Mannix, PhD 

How can we lead with clarity, focus and purpose? How can we motivate, engage and drive our teams toward results — yet also be open and empowering? Nowhere is this balance more critical than in healthcare, where we must learn to work together in order to achieve a positive patient experience, outstanding technical outcomes and efficient, affordable care. In this session, we will explore practical tools for fostering results-driven cultures of psychological safety, motivation and engagement. 

11 a.m. – 12:30 p.m.

Making it real: Positioning for success


Steven I. Goldstein, Senior Vice President, University of Rochester Medical Center; President and Chief Executive Officer, Strong Memorial Hospital and Highland Hospital; President, Long-term Care, University of Rochester Medical Center

As a result of federal and state healthcare reform initiatives, chief executives must grapple with the challenges of today’s climate while taking steps to manage change. In New York, leaders must operate in a highly regulated and politically active environment, be conscious of issues ranging from workforce to shifting reimbursement and maintain a positive operating margin — all while ensuring their facilities deliver the best patient care. This session will include a candid assessment of the current healthcare landscape and challenges faced. Discussions will also cover leadership questions and strategies and what management teams can do to keep healthcare provider institutions on a path to success.

12:30 p.m.

Closing comments and adjournment

Box lunches will be available.