Opening Session: Foundational Skills | Sept. 18 – 20

Virtual program

Sunday, Sept. 18

1 – 1:15 p.m.

Introductions and program overview

1:15 – 3:45 p.m.

Leading for success


Elizabeth A. “Beta” Mannix, PhD, Ann Whitney Olin Professor of Management, SC Johnson Graduate School of Management, Cornell University

Healthcare is experiencing significant and rapid change. From moments of opportunity to times of adversity, high-performing leaders guide their organizations through challenge and change. Successful leaders understand how to open people’s minds to move past the obstacles that stall new ideas and innovation. They coordinate teams across diverse, cross-functional knowledge areas and engage and motivate technical experts. In this session, we will use a variety of techniques to cover the material, including industry examples and interactive simulations and exercises.

3:45 – 4 p.m.

Capstone orientation

4 p.m.


Monday, Sept. 19

9 – 11:45 a.m.

Fostering a culture of engagement and belonging


Elizabeth A. “Beta” Mannix, PhD, Ann Whitney Olin Professor of Management, SC Johnson Graduate School of Management, Cornell University

How can we lead with clarity, focus and purpose? How can we motivate and engage our teams and drive results — yet also be open and empowering? Nowhere is this balance more critical than in healthcare, where we must learn to work together in order to achieve a positive patient experience, outstanding technical outcomes and efficient, affordable care. In this session, we will continue our work and present practical tools for fostering results-driven cultures of psychological safety, inclusion and belonging.

11:45 – 12:30 p.m.


12:30 – 4 p.m.

Financial acumen


Drew David Pascarella, Associate Dean for MBA programs, Rempe Wilson Distinguished Lecturer and Senior Lecturer of Finance, Johnson Graduate School of Management, Cornell University

When you make decisions without financial skills, you are unable to evaluate the impact of your decisions on organizational well-being. All staff, whether they’re in administrative or clinical roles, must have a basic understanding of their organization’s financial drivers.

First, we’ll focus on understanding and analyzing financial statements. Participants will assess the financial state of affairs of a healthcare business by reviewing and analyzing their income statement, cash flow and balance sheet. Then we’ll shift to understanding and estimating shareholder value.

Participants will be introduced to valuation methodologies and learn to apply these techniques to estimate a range of healthcare companies’ value and better understand the key drivers behind those values.

Tuesday, Sept. 20

9 – 11:45 a.m.

Competitive strategy/positioning for advantage


Vrinda Kadiyali, PhD, Director of Graduate Studies, Field of Management, Nicholas H. Noyes Professor of Management and Professor of Marketing and Economics, SC Johnson Graduate School of Management, Cornell University

Hospitals and health systems face intense competitive pressure. Survival means implementing effective business strategies that maximize efficiency and control costs; attract patients, physicians and other healthcare professionals; and build a strong, trusted reputation in the community. This session offers business strategies for managing profitability and addresses the issues that arise from implementing them. We will also learn lessons from other industries that have faced similar issues.

11:45 – noon


Noon – 1 p.m.

Making it real: Positioning for success


Steven I. Goldstein, Senior Vice President, University of Rochester Medical Center; President and Chief Executive Officer, Strong Memorial Hospital and Highland Hospital; President, Long-term Care, University of Rochester Medical Center

As a result of federal and state healthcare reform initiatives, chief executives must grapple with the challenges of today’s climate while taking steps to manage change. In New York, leaders must operate in a highly regulated and politically active environment, be conscious of issues ranging from workforce to shifting reimbursement and maintain a positive operating margin — all while ensuring their facilities deliver the best care to patients. This session will include a candid assessment of the current healthcare landscape and challenges faced. Discussions will also cover leadership questions and strategies and what management teams can do to keep healthcare provider institutions on a path to success.

1 p.m.

Closing comments and adjournment