Opening Session: Foundational Skills | Sept. 18 – 20

Cornell University, Ithaca

Monday, Sept. 18

Noon – 12:45 p.m.

Welcome lunch

12:45 – 1 p.m.

Introductions and program overview

1 – 4:30 p.m.

Leading effective organizational change


Elizabeth A. “Beta” Mannix, PhD, Ann Whitney Olin Professor of Management, SC Johnson Graduate School of Management, Cornell University

Healthcare is experiencing significant and rapid change. From moments of opportunity to times of adversity, high-performing leaders guide their organizations through challenge and change. Successful leaders understand how to open people’s minds to move past the obstacles that stall new ideas and innovation. They coordinate teams across diverse, cross-functional knowledge areas and engage and motivate technical experts.

In this session we will understand how to motivate at an individual, team and organizational level. Using specific case examples from healthcare, we will examine the underlying reasons that change is resisted and examine strategies to overcome obstacles to progress.

4:30 – 5 p.m.

Capstone orientation

6 – 8 p.m.

Reception and dinner

Tuesday, Sept. 19

8:30 – 11:45 a.m.

Strategic negotiation


Stephen Sauer, PhD, Senior Lecturer, SC Johnson Graduate School of Management, Cornell University

Healthcare professionals must understand how to manage conflict. Physicians may have difficult conversations with insurance providers or patients, nurses must manage their teams or clinicians from other departments and administrators may find themselves negotiating internally or externally with providers.

In this session, we will cover everything from understanding your BATNA (best alternative to a negotiated agreement) to refining your aspirations in response to the other party’s needs and tactics. We’ll use interactive, real-world negotiation simulations to help participants understand their personal tendencies in the face of conflict and learn how to manage their bargaining strengths and weaknesses. We will discuss how to manage difficult people and handle manipulative tactics, focusing on healthcare examples, when to walk away from a negotiation and how to increase your likelihood of reaching the prized win-win solution.

Noon – 1 p.m.


1 – 4:30 p.m.

Strategic negotiation | Part 2

Stephen Sauer, PhD

6 p.m.

Dinner on your own in Ithaca

Wednesday, Sept. 20

8:30 – 10:45 a.m.

Fostering a culture of motivation and engagement


Elizabeth A. “Beta” Mannix, PhD 

How can we lead with clarity, focus and purpose? How can we motivate, engage and drive our teams toward results — yet also be open and empowering? Nowhere is this balance more critical than in healthcare, where we must learn to work together in order to achieve a positive patient experience, outstanding technical outcomes and efficient, affordable care. In this session, we will explore practical tools for fostering results-driven cultures of psychological safety, motivation and engagement. 

11 a.m. – 12:30 p.m.

Making it real: Positioning for success


Steven I. Goldstein, Senior Vice President, University of Rochester Medical Center; President and Chief Executive Officer, Strong Memorial Hospital and Highland Hospital; President, Long-term Care, University of Rochester Medical Center

As a result of federal and state healthcare reform initiatives, chief executives must grapple with the challenges of today’s climate while taking steps to manage change. In New York, leaders must operate in a highly regulated and politically active environment, be conscious of issues ranging from workforce to shifting reimbursement and maintain a positive operating margin — all while ensuring their facilities deliver the best patient care. This session will include a candid assessment of the current healthcare landscape and challenges faced. Discussions will also cover leadership questions and strategies and what management teams can do to keep healthcare provider institutions on a path to success.

12:30 p.m.

Closing comments and adjournment

Box lunches will be available.

Virtual classroom | Sept. 28 – Nov. 2

Thursday, Sept. 28

3 – 5 p.m. EST

Navigating policy and politics in a rapidly shifting healthcare landscape


Bea Grause, RN, JD, President, HANYS

Amy Nickson, Senior Vice President, State Policy, HANYS

Cristina Freyre Batt, Senior Vice President, Federal Policy, HANYS

The COVID-19 pandemic placed extraordinary stress on healthcare systems. Today, New York’s hospitals remain in crisis. They face a national healthcare worker shortage, unprecedented expense increases, fewer places to safely discharge patients, stagnant infrastructure and market changes that leave hospitals increasingly serving only the sickest and most vulnerable patients.

With just over half of New Yorkers covered by Medicare or Medicaid, state and federal policymakers play an outsized role in how patients receive care and how providers are reimbursed. Health plan behavior, an aging population, multi-generational consumer demands and cost pressures continue to rapidly shift how and where healthcare is delivered.

This session offers context and perspectives on the forces shaping our dynamic healthcare landscape and helps healthcare executives assess and understand the political environment and how it impacts care delivery in their communities.

Thursday, Oct. 5

3 – 5 p.m. EST

The slow march towards alternative payment models


Victoria Aufiero, Vice President, Insurance, Managed Care and Behavioral Health, HANYS

Alyssa Dahl, Senior Director, Advanced Analytics, DataGen®, Inc.

Cara Henley, Senior Consultant, Health Management Associates

This session will cover alternative payment models and their impact on care delivery and coverage design. Faculty will explore the different types of value-based payment models, including the risks and benefits of entering into VBP arrangements. As organizations evaluate these arrangements, healthcare leaders need to understand regulatory compliance considerations and that financial success is tied to quality outcomes. Faculty will examine challenges faced by the healthcare system in shifting to VBP models. This session will also cover payers’ transition to VBP models, the analytics needed to support provider decisions and considerations for contract negotiations.

Thursday, Oct. 12

3:30 – 5 p.m. EST

Quality and patient safety in a dynamic healthcare environment


Kathleen Rauch, RN, MSHQS, BSN, CPHQ, Vice President, Quality Advocacy, Research and Innovation and Post-acute and Continuing Care, HANYS

Colleen McVeigh, Senior Healthcare Informatics Analyst, HANYS

Federal and state quality reporting programs have evolved to include priorities like health equity and integration of the patient voice. With this, organizations are resetting their quality and patient safety priorities based on post-pandemic performance and capacity. Healthcare leaders must understand the quality reporting landscape in order to improve processes and transform the culture to drive meaningful and sustainable change.   

In this session you will learn about quality reporting requirements, performance improvement and patient safety methods. We’ll also explore the practical application of these concepts, including best practices and maximizing data effectively and accurately.

Thursday, Oct. 19

3 – 5 p.m. EST

Healthcare marketing and planning


John Huppertz, PhD, Emeritus Professor, Clarkson University Capital Region Campus

As consumers take a more active role in decision-making, marketing becomes increasingly important for healthcare organizations. This session will explore how healthcare organizations can apply marketing concepts to address issues around market potential, consumer choice, business development and branding. You will also learn about organizational strategic planning, core organizational strategies and using census, demographic and public health data to make sound, evidence-based decisions. By analyzing utilization, target markets and population patterns and trends, hospital leaders can improve decision-making and implementation and reduce financial risk.

Thursday, Oct. 26

3:30 – 5 p.m. EST

Building a technology strategy for today’s healthcare


Thomas Hallisey, Director, Health Information Technology, HANYS

A focused, comprehensive technology strategy is crucial for healthcare organizations. Technology impacts an organization’s ability to run efficient operations, provide quality care, enhance a limited workforce and meet demands against a competitive landscape. We’ll review the foundational tools available and emerging technologies, how technology is changing healthcare now and where it may lead us in the future. We’ll also explore practical considerations for strategic planning that incorporate the evolving technology available to help guide healthcare’s transformation.

Thursday, Nov. 2

3:30 – 5 p.m. EST

Building talent pathways and pipelines


Karen A. Scott, MS, HRD, Associate Director, Learning and Development, University of Rochester Medical Center

Stephanie Von Bacho, MScEd, MS, RN, NEA-BC, Senior Director, Learning and Development, University of Rochester Medical Center

We’ve all felt the impact of the perfect storm — a global pandemic, staffing shortages and the most competitive talent marketplace we’ve seen in our lifetimes. The days of simply posting a help wanted ad and counting on applicants to fill open positions are a distant memory.

In this session you’ll learn about the innovative “outside in, inside up” approach to workforce development that includes strategic, intentional and collaborative efforts to not only attract and retain staff but build diverse talent pipelines that support your community. We will also discuss alignment with key organizational strategies and techniques for enculturation.

Closing session | Nov. 5 – 7

Verizon Executive Education Center, Roosevelt Island, Manhattan

Sunday, Nov. 5

Noon – 1 p.m.

Welcome back buffet lunch and opening comments

1 – 4:30 p.m. 

Financial acumen


Drew David Pascarella, Senior Lecturer of Finance, SC Johnson Graduate School of Management, Cornell University

When you make decisions without financial skills, you are unable to evaluate their impact on the well-being of your organization. All members of healthcare organizations, in administrative or clinical roles, must have a basic understanding of their organization’s financial drivers.

The first half of our session will focus on understanding and analyzing financial statements. Participants will assess the financial state of affairs of a healthcare business by reviewing and analyzing their income statement, cash flow and balance sheet. Then we’ll shift to understanding and estimating shareholder value.

Participants will be introduced to valuation methodologies and learn how to apply these techniques to estimate the value of a range of healthcare companies to better understand the key drivers behind that value.

6 p.m.

Dinner on your own in NYC

Monday, Nov. 6

8:30 – 11:45 a.m.

Competitive strategy/positioning for advantage


Vrinda Kadiyali, PhD, Nicholas H. Noyes Professor of Management and Professor of Marketing and Economics, SC Johnson Graduate School of Management, Cornell University

Hospitals and health systems face intense competitive pressures. Survival means implementing effective business strategies that maximize efficiency and control costs; attract patients, physicians and other healthcare professionals; and build a strong, trusted reputation in the community. This session offers business strategies to manage profitability and address issues that arise from implementing these strategies.

Noon – 1 p.m.


1 – 4:30 p.m.

The critical decision-making advantage


Michelle Duguid, PhD, Associate Dean of Diversity, Inclusion and Belonging, Associate Professor of Management and Organizations, SC Johnson Graduate School of Management, Cornell University

Decision-making and problem-solving skills are indispensable to leadership success in all roles and industries — including healthcare. Participants in this interactive session will identify traits of effective decision-makers, uncover the barriers to optimal problem-solving and develop an understanding of how to overcome these barriers as a way for individuals, groups and organizations to produce well-reasoned, compelling solutions to complex organizational challenges.

5:30 – 6:30 p.m.

Capstone project fair and reception

Throughout The Academy you will apply your learning to a self-directed capstone project that addresses an issue specific to your organization. This comprehensive approach provides a valuable return on investment by applying solutions developed in the classroom to a real challenge — completing a project that can be applied within your organization.

6:30 – 7:30 p.m.


Tuesday, Nov. 7

9 – 11:30 a.m.

Conversations on leadership


John B. McCabe, MD, Professor, Chair Emeritus, Upstate Medical University (moderator)

Kristen Mucitelli-Heath, Senior Vice President, Population Health and Advocacy, St. Joseph’s Health and St. Peter’s Health Partners

Joseph M. Tasse, FACHE, Healthcare Consultant

Sandra R. Scott, MD, Executive Director, Brookdale Hospital Medical Center

Helen Arteaga Landaverde, MPH, Chief Executive Officer, NYC Health + Hospitals/Elmhurst

During this panel discussion, hospital leaders will share their strategies to address pressing issues and sustain their organizations’ mission.

11:30 – 11:45 a.m.

Closing remarks and certificate ceremony

Boxed lunches will be available.