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Member Spotlight – Bassett Medical Center boosts staff engagement

Employee engagement is a fundamental requirement for achieving highly reliable processes and outcomes. Organizations with engaged and motivated staff have fewer harm events, better patient outcomes, superior patient experience ratings and higher net margins. In 2019, Bassett Medical Center embarked upon a “cultural revolution” to improve employee engagement at the organization.

To learn more about this initiative and its results, read our full story.

This story is just one of the many initiatives profiled on HANYS' Member Spotlight website that demonstrate how New York healthcare providers are investing in forward-looking initiatives that improve care quality and health outcomes. 

Published March 6, 2020