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Member Spotlight: NYC Health + Hospitals/Bellevue emphasizes patient-primary care physician continuity

The backbone of adult primary care is continuity between a patient and their primary care provider, which leads to improved efficiency, less waste, better quality outcomes and increased patient satisfaction. In 2017, NYC Health + Hospitals/Bellevue started an initiative to improve patient-primary care physician continuity by redesigning its scheduling templates and contact center scripting.

Read our full story to learn more about this initiative and its results.

This story is just one of the many initiatives profiled on HANYS' Member Spotlight website that demonstrate how New York healthcare providers are investing in forward-looking initiatives that improve care quality and health outcomes.

Published March 12, 2021