Innovation Spotlight: New York Hospitals Are Improving Health, Enhancing Quality, and Reducing Costs.

Mercy Hospital Improves Patient Pain Management

Helping patients control pain helps with the healing process and improves patient comfort. To improve pain control, Mercy Hospital in Buffalo voluntarily engaged in a 10-month study by the National Data of Nursing Quality Initiatives (NDNQ) to develop and implement evidenced-based methods to improve pain management. The staff formed pain teams made up of a nurse manager, pharmacist, clinical care specialist, and primary registered nurse and implemented pain rounding, a collaboration between the Nursing and Pharmacy departments.

During pain rounding, the pharmacist and nursing team visit the patients to assess their pain management. If the patient needs help managing their pain, the pharmacist will make recommendations to their doctor about other options. The difference pain rounding has made is clear—as demonstrated by climbing patient satisfaction scores related to pain management.