Lengthy hospital stays negatively impact patient well-being, satisfaction, and healthcare costs. North Central Bronx Hospital used Breakthrough, an employee-driven process improvement methodology, to identify and implement operational changes that would reduce lengths of stay for cardiac and neurology patients. Hospital staff identified treatment roadblocks, such as diagnostic testing delays, and developed solutions, including better coordination between different departments to streamline their processes and improve patient care.
As a result of these process improvement measures, North Central Bronx Hospital reduced the average length of stay for cardiac patients from 4.8 days to 2.8 days and saw no increase in the readmission rate for these patients. The length of stay for neurologic patients was also reduced by more than one day.