Innovation Spotlight: New York Hospitals Are Improving Health, Enhancing Quality, and Reducing Costs.

Nyack Reduces Emergency Department Wait Times

Wait times in emergency departments (ED) can be frustrating for patients, families, and clinicians. As a result, some patients leave the ED without even being treated. Nyack Hospital decided to improve the situation and reduce wait times by making a pledge that anyone seeking treatment at the ED would be seen within 30 minutes.

The hospital staff re-engineered ED processes and began posting the ED wait time on their website. As a result of the new 30-minute standard, more people are choosing to be treated at Nyack Hospital and patient satisfaction has significantly increased. In addition, the hospital gained another huge reward; the success of this initiative was the impetus for a continuous improvement revolution at Nyack Hospital which has been applied to multiple projects, such as achieving on-time starts in the operating room and cutting costs for specimen processing in the clinical lab.