Healthcare facility design is the first tangible step to defining a provider’s care mission and assuring its successful execution. On April 12, Saint Joseph’s Medical Center opened its newly renovated and redesigned Family Health Center in downtown Yonkers dedicated to improving patient experience and achieving whole-person healthcare.
The 8,000-square-foot center has been redesigned with a bright and modern look to improve the patient- and family-friendly care experience by better facilitating the patient’s healthcare needs while continuing to develop partnerships with the Yonkers community.
The project was made possible by funding received through New York state’s Delivery System Reform Incentive Payment Program’s Capital Restructuring Financing Program. These grants are intended for capital projects that will enhance the quality, financial viability and efficiency of healthcare delivery in New York state by creating a more rational patient-centered care system that promotes population health and improved well-being.
The hospital was also awarded a grant for expansion of its telemedicine services. A portion of the funding will support better utilization of the hospital’s Electronic Health Record system to identify an at-risk population. Additional funding will support improving and expanding the existing telemedicine program and the purchase of new technology.
Renovations included: new expanded lab services area, fast track nurse triage exam area for walk-in and sick visits, redesigned procedure room, dedicated medication room for enhanced patient safety and a resource education room for patient education. A dedicated telemedicine service area is also in the works. Additionally, a site for food pantry services opened at the end of April to provide a nutritious diet to patients who are food insecure.
The renovation and modernization allow for improved patient flow and care while continuing to keep the patient at the center. It also provides improved access to the patient care teams and improves coordination with the specialty referrals. The care teams consist of board-certified family medicine physicians, nursing staff and ancillary staff who arrange all of their patients’ treatment needs. Care team members also coordinate with other providers or facilities as needed to handle the patient’s total healthcare needs.
For more information, contact Lorraine Horgan, MSW, vice president, external affairs, at firstname.lastname@example.org or (914) 378-7535.