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For a second year, HANYS will be partnering with Health Research and Educational Trust (HRET) and Agency for Healthcare Research and Quality (AHRQ) to implement a nine-month Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) learning network curriculum. This curriculum will provide a wealth of practical tools and resources to help organizations achieve improved performance on HCAHPS, while creating a better experience for patients, families, and staff.

All Web conferences are scheduled for 12-1pm Eastern Time (11am CT, 10am MT, 9am PT)

  • December 7, 2012 — Fundamentals of HCAHPS
  • December 18, 2012 — Using HCAHPS Data Effectively
  • January 16, 2013 — Nurse Communication
  • February 13, 2013 — Responsiveness
  • March 13, 2013 — Medication Communication
  • April 24, 2013 — Discharge Information
  • May 15, 2013 — Physician Communication and Engagement
  • June 5, 2013 — Pain Management
  • July 17, 2013 — Clean
  • August 14, 2013 — Quiet

Multi-disciplinary teams committed to increasing patient safety and patient experience of care is encouraged to participate. If you did not participate in year one of the project, we ask that you please attend or listen to the following Web conferences through www.psl-network.org:

  1. HCAHPS Fundamentals
  2. Using HCAHPS Data Effectively

For more information regarding this collaborative contact:

Mary Therriault RN, MS
Senior Director, Quality and Research Initiatives
Healthcare Association of New York State (HANYS)